Order Management Specialist with Dutch
6 dni temu
About Your Future Role
Company OverviewWe are a global manufacturing company with operations across Europe, Asia, and America. Our products can be found all over the world.
We offer our employees the chance to follow training and development programs, explore career opportunities, and experience working in other countries and departments.
Job DescriptionYou will interact with customers, sales, and service representatives to handle pre-sales or post-sales service functions and process transactions via phone, internet, and correspondence.
Your responsibilities include:
- Managing customer accounts
- Reviewing contracts and schedules, and entering them into the SAP system
- Accelerating or prioritizing orders upon request
- Handling requests for quotations
- Processing customer returns
- Investigating credit and debit inquiries, and issuing credit/debit as needed
- Conducting regular reviews with your account base to discuss on-time delivery, backlog, and other support issues
- Reviewing and acting on order-related reports
- Addressing technical inquiries from customers
- Following up on quotations
To succeed in this role, you should have:
- Previous experience in Customer Service
- Fluency in Dutch and good communication skills in English
- Good time management and ability to prioritize tasks
- An organized, independent, and proactive approach
- Problem-solving skills and negotiation skills
- A team player mentality and dedication
- Service-mindedness and goal-orientation
We offer comprehensive training, technical or managerial career path, hybrid work model, international team, non-corporate work environment, life insurance, private medical care, great atmosphere, comfortable working conditions, stable job, and cooperation with a friendly team.
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