Strategic Source to Pay Manager
15 godzin temu
Job Title: Strategic Source to Pay Manager
About SolventumWe are a new company with a long legacy of creating breakthrough solutions for our customers' toughest challenges.
We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy.
The Impact You'll Make in this Role
- You will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world.
- You will make an impact by developing and executing robust support strategies, focusing on enhancing efficiency and effectiveness.
- Selecting and implementing advanced helpdesk software and tools that improve the team's ability to resolve issues promptly and accurately.
- Overseeing day-to-day helpdesk operations, ensuring that all support requests are addressed in a timely manner.
- Managing the entire lifecycle of incidents and service requests, from initial report to resolution.
- Generating detailed reports on helpdesk performance, identifying trends, successes, and areas for improvement.
- Bachelor's Degree or higher AND 5 years of experience in Information Technology, Business Administration, or related field.
- 5 years of experience in a helpdesk or IT support role, with at least 2 years in a managerial position.
- Additional qualifications include proficiency in helpdesk software and tools, knowledge of StP processes, and experience with ERP systems.
- Proven ability to lead and motivate a team, with excellent communication and interpersonal skills.
- Strong problem-solving abilities and analytical skills to identify trends and develop effective solutions.
- A commitment to providing exceptional customer service and support.
Remote work location within Poland (Wroclaw), Spain (Madrid) or UK (Loughborough)
Travel may include up to 5% domestic/international
Relocation Assistance may be authorized
Must be legally authorized to work in country of employment without sponsorship for employment visa status.
Diversity & InclusionSolventum is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, gender, sexual orientation, age, civil status, disability, family status, or membership of the travelling community.
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