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Premium Educational Experience Director
1 tydzień temu
Wall Street English is seeking a highly skilled Director of Studies and Educational Leader to oversee the educational experience for students in our Warsaw, Poland center. As the ambassador and leader of educational excellence in your Center, you will be responsible for delivering exceptional service and ensuring that all staff members provide a consistent premium experience to our students.
Key responsibilities include:
- Leading the Service team and ensuring they deliver a premium educational experience to students.
- Creating an environment where students and alumni are inspired and motivated to engage with English in-center, online, and in real-life.
- Managing day-to-day Service and guaranteeing smooth operations.
- Ensuring that Standard Operating Procedure is followed at all times to ensure consistency in terms of global brand.
- Teaching according to the needs of the center, and leading by example to ensure quality.
- Partnering with the Center Director to create a strong partnership between the Service Team and Sales Team, to ensure a premium Student educational experience and achievement of internal sales targets.
- Working with Human Resources to ensure people development strategies to support continuous development, retention, and premium results are in place.
- Promoting the Wall Street English method encouraging staff and Students to trust it and use it effectively.
- Recruiting, training and developing Service staff.
- Conducting effective meetings with Service and Sales staff according to Standard Operating Procedure.
- Ensuring optimum number of staffing and scheduling staff according to Student needs.
- Guaranteeing internal sales through successful application of the Client Fidelity Program working with the Center Director.
- Providing timely and accurate reports to Centre Director and National Service Manager.
