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Technical Support Representative with German Fluency

1 tydzień temu


Gdańsk, Pomerania, Polska Wipro Technologies Pełny etat
Job Description

The Help Desk Analyst role at Wipro Technologies requires a highly motivated and organized individual who can provide exceptional technical support to our customers.

You will be responsible for receiving and resolving technical inquiries from customers via phone, email, or chat. Your tasks will include troubleshooting and resolving hardware, software, and network-related issues, escalating complex problems to higher-level support teams when necessary, and maintaining accurate documentation of issues and resolutions.

To succeed in this role, you must have strong analytical skills, excellent communication skills, and the ability to work well under pressure. Experience with IT service management tools and ITIL framework is preferred.

We offer a dynamic work environment, opportunities for growth and development, and a comprehensive benefits package.