Customer Service Representative
4 dni temu
Job Overview
We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative in Wroclaw, Poland. As a key member of our contact centre, you will play a vital role in delivering exceptional service to Qatar Airways customers through various communication channels.
Responsibilities
- Provide top-notch support to customers via telephone, email, and web chat, ensuring that their queries are resolved efficiently and effectively.
- Sell, upsell, and cross-sell Qatar Airways products and services, leveraging your excellent communication skills to close deals.
- Create new reservations and modify existing ones, adhering to airline policies and procedures.
- Offer quotes on fares and rules of carriage issuance and re-issuance of tickets, providing accurate information to customers.
- Handle multi-products and services, escalating complex queries to senior staff when necessary.
- Support E-commerce, Trade, and Frequent Flyer Program activities, contributing to the growth of these business areas.
- Process ticket refunds, ensuring a seamless experience for customers.
Qualifications
To be successful in this role, you will require:
- A high school qualification with at least one year of job-related experience in customer services.
- Relevant experience in GDS systems (Amadeus) is an added advantage.
- Computer literacy and good typing skills are essential.
Key Skills
- Excellent communication skills in English and Spanish.
- Active listening skills and the ability to manage high-volume calls in a fast-paced environment.
- An interactive, customer-centric personality with a warm and cheerful demeanor.
- The ability to work under pressure and adapt to changing requirements.
- Flexibility to work on shifts, excluding night shifts.
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