International Customer Service Representative

2 dni temu


Wrocław, Województwo dolnośląskie, Polska iiyama International Pełny etat

About iiyama International:

iiyama International is a leading manufacturer of display solutions, enabling individuals and organizations to see and interact with the world around them since 1973. Our European operations are supported by subsidiaries in France, Germany, Poland, the United Kingdom, and a branch in Taiwan.

The Role:

We are seeking a skilled INTERNATIONAL CUSTOMER SERVICE REPRESENTATIVE to join our team. As a key member of our customer support department, you will be responsible for providing exceptional customer service to our clients worldwide.

Your Key Responsibilities:

  • Provide customer support via email, phone, and chat, responding to first customer contact, including inquiries about products and services.
  • Input and update customer data in the system, ensuring accuracy and completeness.
  • Communicate with service partners to resolve customer issues and ensure effective collaboration across departments.
  • Maintain a high standard of customer service, assisting with a range of inquiries such as product-related questions, usage guidance, and troubleshooting.
  • Work with other departments to optimize customer service processes and improve systems.
  • Monitor the progress of customer interactions and ensure timely resolution of inquiries, including questions, complaints, and general issues.

About You:

  • Proficient in English and German, with excellent communication and interpersonal skills.
  • Proven customer service experience, preferably in a Contact Center environment.
  • Knowledge of Microsoft Office 365 and CRM systems.
  • Ability to work effectively in a team environment and adapt to changing priorities.


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