Domain Expert

7 dni temu


Wrocław, Województwo dolnośląskie, Polska Genpact Pełny etat

Are you a detail-oriented and technically skilled professional looking to contribute to a dynamic and innovative department?

We are seeking a Domain Expert - Technical Support to join our team at Genpact. As a member of the Technical Support Organization, this role involves providing high-level technical advice, consultation, and troubleshooting to internal and external customers.

Key responsibilities include delivering prompt and thorough responses to inquiries from internal and external customers, providing remote diagnostics for medical devices, and generating and maintaining proper complaint documentation.

  • Develop and implement efficient processes to ensure timely resolution of technical inquiries and product issues.
  • Collaborate with cross-functional teams to provide comprehensive support to customers.
  • Maintain accurate and up-to-date records of customer interactions.


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