Customer Service Specialist with Multilingual Expertise

3 dni temu


Łódź, Łódź Voivodeship, Polska Capita Pełny etat

Welcome to the role of Customer Service Specialist with Multilingual Expertise at Capita. As a vital member of our team, you will be supporting our prestige brand clients on the European market, providing an exceptional customer experience through various communication channels.

Key Responsibilities
  1. Support customers via emails and chats, addressing their queries in a timely and professional manner.
  2. Analyse and resolve customer issues, sharing relevant information on administrative and technical requests.
  3. Make necessary changes to the system while ensuring seamless customer service.
  4. Forward faults to other departments for prompt resolution.
  5. Promote products and services to enhance customer satisfaction.

Required Skills and Qualifications

  • Czech language proficiency at C1/C2 level.
  • English language skills at C1/C2 level.
  • A customer-centric attitude and excellent organisational and communication skills.
  • Good knowledge of MS Office applications.
  • Ability to work in shifts, including 24/7 rotations.

Benefits

  • Access to an Employee Assistance Program for employees and their families.
  • An additional day off for voluntary activities close to your heart.
  • Participation in our Employee Network Groups, representing diversity and promoting inclusivity.
  • Opportunities to become one of our Internal Trainers.
  • A career path framework for growth and development.
  • A multinational environment with strong ties to Swiss business culture.
  • LuxMed medical healthcare and Generali group insurance.
  • Multisport Plus / Classic or MultiKafeteria benefit systems.
  • A positive atmosphere with a healthy work-life balance.

About Us

You will join a network of over 55,000 experienced professionals across multiple disciplines and sectors. Our purpose is to create a better outcome for you. With a focus on innovation and dedication, we offer numerous opportunities for skill development and career progression. We invite you to apply for this exciting opportunity to grow with us.



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