Multilingual Client Support Expert

6 dni temu


Łódź, Łódź Voivodeship, Polska TN Poland Pełny etat

Work Environment:

As a Multilingual Client Support Expert at TN Poland, you will be working in a dynamic and multicultural environment. Our team is passionate about delivering exceptional customer service and we are committed to creating a positive atmosphere that promotes work-life balance.

Key Responsibilities:

  • Build sustainable relationships of trust with customers, team members, and clients through open and interactive communication.
  • Deal with customer queries through calls, emails, and web forms, ensuring delivery of a quality service on a consistent basis.
  • Ensure day-to-day service delivery targets are met, dealing with all queries and requests in a timely, professional, and consistent manner.

Requirements:

  • C1 English skills + C1 German Language skills.
  • Being highly methodical with a thorough attention to detail.
  • Having excellent organisational skills and ability to work to stringent customer service SLA's and KPI's.
  • Demonstrating confidence and the ability to communicate clearly and effectively.


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