Junior Client Services Associate

5 dni temu


Kraków, Lesser Poland Brown Brothers Harriman Pełny etat
Job Overview
Brown Brothers Harriman is a leading provider of financial services. Our company values stability and innovation, with a long-tenured leadership team that provides guidance and mentoring to build the next generation of professionals.

We are seeking a Junior Operations Specialist Client Account Profile who will play a key role in ensuring the smooth operation of our systems. The successful candidate will have a strong understanding of BBH&Co.'s business lines, subcustodian network, and systems, and will be able to communicate effectively with internal clients to provide exceptional service.

Key Responsibilities
• Set up new accounts, make changes to existing accounts, and close accounts that are no longer needed.
• Perform maintenance functions on existing accounts.
• Escalate problem items.
• Monitor and identify incomplete and/or inconsistent information that may result in risk to BBH or our clients. Resolve the discrepancy and execute transactions.
• Communicate professionally and constructively to effectively resolve issues in order to minimize risk and exposure.
• Provide superior client service.
• Communicate as part of a team.
• Gain an understanding of the big picture—how specific function impacts the firm.
• Understand BBH's systems and workflows beyond immediate team and utilize this knowledge to suggest process improvements that will benefit the department.
• Assist team in developing and implementing process improvements which will reduce risk and/or increase productivity.

Requirements
• BA/BS degree or equivalent work experience.
• English C1.
• Demonstrated PC skills.
• Ability to identify, escalate, and resolve a problem.
• Ability to communicate professionally through effective verbal and written skills.
• Ability to manage time efficiently and effectively.
• Organizational skills and detail-oriented.
• Ability to multi-task.
• Ability to work in a team environment.
• Ability to meet deadlines and work under pressure.


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