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Client Services Delivery Expert

1 tydzień temu


Kraków, Lesser Poland Radiopik Pełny etat

At Radiopik, we are seeking a highly skilled Contract Administrator to join our team. This is an exciting opportunity to work with us in a hybrid role, providing support for our clients in the insurance industry.

Key Responsibilities:
  • Supporting the business team to ensure client contracts/documentation is prepared in a complete, accurate and timely manner in accordance with Aon standards.
  • Following our review processes to ensure draft documents are fully checked and signed off prior to execution using DocuSign.
  • Drafting and issuing quotations, updating finance systems and Excel trackers accurately and in a timely fashion with excellent attention to detail.
  • Managing on-going account administration structures such as the Client Services mailbox and support for user requests, responding to queries and ensuring a consistent client experience.
  • Maintenance of client account finances (change requests, billing and renewals, supporting business processes for on-time billing and follow ups).
  • Contacting clients in advance of renewals to understand their requirements and promote client retention.
  • Support the processing of global sales wins in the Order-to-Cash system.
  • Review and processing of software licences and consulting agreements following our policy standards and governance.
  • Creation of PowerPoint presentation slides and graphics and attendance at legal priorities meetings.