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Service Delivery Expert

1 tydzień temu

Kraków, Lesser Poland TN Poland Pełny etat

Welcome to TN Poland

We are looking for a highly motivated and skilled Service Delivery Expert to join our team in Kraków. As a key member of our support team, you will be responsible for providing exceptional service to our clients and their customers.

The successful candidate will have a strong background in customer services, with excellent communication skills and the ability to work in a fast-paced environment.

Main Responsibilities:

  • Customer Service: Respond to customer inquiries via email, telephone, or system
  • Order Processing: Process orders in relevant customer service systems, including order entry
  • Service Administration: Manage service administration and complaint handling
  • Billing Inquiries: Assist with billing inquiries, including price quotations, price checks, and item quantity
  • General Administration: Perform general administration tasks, including customer file maintenance and sales contracts

Requirements:

  • Language Skills: Fluent English at least CEFR C1 level and fluency in one of the following service languages: German, French, Italian, Spanish, or Dutch
  • Cultural Understanding: Understanding of the culture of the serviced region
  • Experience: Previous experience in customer services preferred