Customer Service Representative with German Fluency
1 dzień temu
This position involves providing exceptional customer service to clients in a dynamic contact center environment.
Job DescriptionThe successful candidate will be responsible for responding to all customer service requirements, aiming to resolve queries on a first call resolution basis, and enhancing customers' engagement and experience. Effective communication skills, both verbal and written, are essential for success in this role.
Key Responsibilities:- Respond to customer inquiries and resolve issues efficiently
- Maintain a positive and professional demeanor during interactions
- Communicate clearly and effectively, ensuring seamless customer experiences
To excel in this position, you will need:
- A strong level of English and German (minimum B2/C1) as well as a secondary education
- Excellent communication skills in both verbal and written forms
- Prior experience in customer service, preferably in a contact center or retail environment, is advantageous
- Flexibility to work varied shifts while maintaining impeccable schedule adherence
- A team player with a positive outlook and passion for customer service
- Strong attention to detail and ability to multitask
- Proficiency in computing skills
- Strong decision-making and problem-solving skills
- An interest in Cyber Security and IT fields is a plus
We offer a range of benefits to support your well-being and growth:
- Sharing the costs of sports activities
- Private medical care
- Life insurance
- Remote work opportunities
- Integration events
- Dental care
- Leisure zone
- Extra social benefits
- Christmas gifts
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