International Quality Framework Specialist

22 godzin temu


Łódź, Łódź Voivodeship, Polska Bonprix Sp. z o.o. Pełny etat

Job Description

Bonprix Sp. z o.o. is looking for a highly skilled Quality Manager to play a vital role in shaping the future international standard quality processes at our company.

About the Job:

We are seeking an experienced professional with a commercial focus and strong customer service skills to lead our quality management efforts.

Responsibilities:

  • Establish a strategic international quality framework with international quality KPI.
  • Strategically and continuously develop the skill concept according to customer expectations.
  • Keep oversight of quality results/reports, control the results of training/optimization measures, and decide on measures/actions derived from results or to meet the KPI targets.
  • With responsibility for the international quality framework as well as for the CCM quality and customer survey KPI (such as customer satisfaction, first contact resolution, or contact handling quality), you will play a key role in shaping the future international standard quality processes at Bonprix.
  • CCM is transitioning to an international line organization. You will work in an international setting with colleagues from France, Germany, Italy, and Poland.
  • If you have a passion for Customer Service, like flat hierarchies, and an international environment, you've come to the right place. We are in the middle of a transformation process that you can help shape.

Requirements:

  • You have successfully completed a study or an apprenticeship with a commercial focus.
  • You are experienced in quality management methods and tools as well as customer care processes.
  • You are proficient in understanding relevant KPI and interdependencies.
  • You are skilled in root cause analysis and deriving improvement options.
  • You have a minimum B2-level English proficiency.
  • You have very strong customer experience skills, so that you know how to improve it by impact assessment and analyzing measured quality results.
  • You are well-experienced and enjoy working in an intercultural team setup.
  • You thrive to work in a high-paced, sometimes stressful, and changing environment.
  • You also are enthusiastic and able to deal with conflicts in a positive and constructive way.
  • You act with holistic thinking and strong customer focus.

What We Offer:

  • Work in an international company.
  • Stable employment under an employment contract.
  • Co-financing for meals at the office.
  • Private medical care package.
  • Sports card at an attractive price.
  • Life insurance on preferential conditions.
  • Seniority awards.


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