Operational Team Manager Position for International Customer Care

16 godzin temu


Łódź, Łódź Voivodeship, Polska Bonprix Sp. z o.o. Pełny etat
Company Overview

Bonprix Sp. z o.o. is transforming into a world-class international customer care organization, driven by excellence and innovation.

Job Description

As an Operational Team Manager, you will play a pivotal role in leading our local Polish Operations team towards achieving exceptional performance and quality targets.

Key Responsibilities:

  • Develop and implement strategies to drive team success, ensuring seamless execution of CCM strategies.
  • Provide expert guidance and support to team members, fostering a culture of collaboration and knowledge-sharing.
  • Collaborate with cross-functional teams to align operational objectives and achieve overall business goals.
  • Lead by example, promoting a customer-centric mindset and a growth-oriented culture within the team.
Required Skills and Qualifications

To succeed in this role, you will need:

  • Proven experience in operational leadership, preferably in a customer-facing environment.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with colleagues and stakeholders.
  • A commercial background, with a focus on customer care processes and related KPIs.
  • Minimum B2-level English proficiency and B2-level Polish language skills.
  • Ability to work in a fast-paced, dynamic environment and thrive under pressure.
Benefits

As a valued member of our team, you can expect:

  • Stable employment under an employment contract.
  • Co-financing for meals at the office.
  • Private medical care package.
  • Sports card at an attractive price.
  • Life insurance on preferential conditions.
  • Seniority awards.


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