Customer Service Expert for Global Manufacturing

5 godzin temu


Łódź, Łódź Voivodeship, Polska Antal Pełny etat

Are you looking for a new challenge in your career? Do you want to work for a global manufacturing company with operations and offices across Europe, Asia, and America?

">About Our Company

Antal is a leading recruitment company that specializes in finding top talent for clients around the world. We have been operating in Poland since 1996 and have built many successful careers through our flexible and comprehensive approach to recruitment.

">Job Description
  • As an Order Management Specialist with Dutch, you will be responsible for interacting with customers, sales and service representatives to handle pre-sales or post-sales service functions and process transactions via phone, internet, and correspondence from customers and representatives.
  • You will respond to inquiries about our company's products or services and provide comprehensive solutions to customer issues.

Key responsibilities include:

  • Managing customer accounts and ensuring timely delivery of orders.
  • Reviewing contracts for orders and schedules, and entering them into the SAP system.
  • Accelerating or prioritizing orders upon request, handling requests for quotations, processing customer returns, investigating credit and debit inquiries, and issuing credit/debit as needed.
  • Conducting regular reviews with your account base to discuss on-time delivery, backlog, and other support issues.
  • Reviewing, acting on, and issuing all relevant order-related reports.
  • Addressing technical inquiries from customers by utilizing the intranet technical reference and providing alternative solutions using available resources.
  • Proactively following up on quotations.

The ideal candidate will possess excellent communication and problem-solving skills, as well as the ability to prioritize tasks and manage multiple projects simultaneously.

Additionally, you will have:

  • Time management and proactive approach.
  • Problem-solving skills.
  • Negotiating skills.


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