Customer Service Specialist with Expertise

5 godzin temu


Łódź, Łódź Voivodeship, Polska Antal Pełny etat
About the Company

Antal is a global recruitment company with operations in 35 countries, including Poland since 1996. Our team of experts helps candidates find their ideal job by providing comprehensive support and flexible recruitment processes.

Job Description

You will be interacting with customers, sales representatives, and service teams to handle various pre-sales or post-sales service functions, process transactions, and respond to inquiries about our products or services. Your responsibilities will include:
  • Managing customer accounts on a daily basis
  • Reviewing contracts and entering them into the SAP system
  • Accelerating or prioritizing orders upon request
  • Handling requests for quotations, customer returns, and credit/debit inquiries
  • Conducting regular reviews with your account base to discuss delivery, backlog, and other support issues
  • Reviewing and issuing order-related reports
  • Addressing technical inquiries from customers using available resources

Required Skills and Qualifications

To succeed in this role, you should have previous experience in customer service, be fluent in French and English, have good time management and prioritization skills, and be organized, independent, and proactive. You should also have problem-solving skills, negotiation skills, and be a good team player dedicated to delivering excellent service and meeting goals.

Benefits

We offer comprehensive training to ensure your success in the role, a technical or managerial career path, and opportunities for professional development in an international environment. You will also enjoy life insurance, private medical care, flexible working hours, a great atmosphere, and comfortable working conditions.

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