Senior Customer Resolution Specialist

4 dni temu


Wrocław, Województwo dolnośląskie, Polska 3M Group Pełny etat
Job Description

The Senior Customer Resolution Specialist role is ideal for those with a strong background in customer service and financial experience. This position involves managing customer complaints and issues, ensuring timely resolution and maintaining a positive relationship with clients.

Key Responsibilities:
  • End-to-End CIR Management – customer management and issue management related to billing, collections, and complaints.
  • Building credibility and trust with customers through efficient and accurate CIR process delivery.
  • Interpreting policies and regulations, investigating problems, and communicating with other departments to research and resolve issues.
  • Working independently and proactively to achieve team goals.

Requirements:
  • Minimum 2 combined years of customer service, finance, supply chain, or sales experience.
  • Experience with customer service processes and systems – SAP and Salesforce.
  • Advanced English B2+.
  • Advanced Dutch and/or French B2+.


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