Senior Customer Resolution Specialist
4 dni temu
The Senior Customer Resolution Specialist role is ideal for those with a strong background in customer service and financial experience. This position involves managing customer complaints and issues, ensuring timely resolution and maintaining a positive relationship with clients.
Key Responsibilities:
- End-to-End CIR Management – customer management and issue management related to billing, collections, and complaints.
- Building credibility and trust with customers through efficient and accurate CIR process delivery.
- Interpreting policies and regulations, investigating problems, and communicating with other departments to research and resolve issues.
- Working independently and proactively to achieve team goals.
Requirements:
- Minimum 2 combined years of customer service, finance, supply chain, or sales experience.
- Experience with customer service processes and systems – SAP and Salesforce.
- Advanced English B2+.
- Advanced Dutch and/or French B2+.
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