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Service Desk Agent EMEA
2 tygodni temu
Job Title: Service Desk Agent EMEA
Company Overview:
TN Poland is a global company with a presence in the EMEA region, offering a dynamic work environment that allows professionals to grow and develop their skills.
Job Description:
Role Purpose: Operate as a Service Desk agent and complete all IT Service Desk operations to achieve highly positive outcomes for the EMEA user community.
Key Responsibilities:
- Provide exceptional customer service and support to users across the EMEA region.
- Resolve IT incidents and requests in a timely and efficient manner.
- Collaborate with cross-functional teams to ensure seamless delivery of services.
Requirements:
Essential Requirements:
- Fluency in English, German, and optionally Polish.
- A strong foundation in IT fundamentals and a passion for technology.
- Experience in customer service.
- Excellent problem-solving skills and the ability to think on your feet.
Desirable Requirements:
- ITIL Service Management ideally v4 Foundation level or desire/aptitude to complete training.
- Experience in supporting tasks within IT General Controls for User Access management, software license management, etc.
What We Offer:
Learning & Development: Continuous learning opportunities with access to the latest technologies and training programs.
Career Advancement: Clear paths for professional growth and advancement within a global company.
Work-Life Balance: Attractive salary package with benefits tailored for your well-being and work-life balance.
