Service Excellence Lead

7 dni temu


Warszawa, Mazovia, Polska TN Poland Pełny etat
Key Responsibilities

The Service Excellence Lead will be responsible for maintaining ownership of incidents and changes, facilitating communication updates to stakeholders, and ensuring high-quality service and support across the organization.

You will work closely with business teams, vendors, application, and infrastructure teams to align service levels and oversee IT performance.

  • Implement ITIL-based incident and change management processes, ensuring effective resolution and minimal disruption to business operations.
  • Develop and maintain key performance indicators (KPIs) and related reports to measure IT service delivery performance.
  • Collaborate with cross-functional teams to drive continuous improvement of IT service delivery and performance.


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