Service Excellence Lead
7 dni temu
The Service Excellence Lead will be responsible for maintaining ownership of incidents and changes, facilitating communication updates to stakeholders, and ensuring high-quality service and support across the organization.
You will work closely with business teams, vendors, application, and infrastructure teams to align service levels and oversee IT performance.
- Implement ITIL-based incident and change management processes, ensuring effective resolution and minimal disruption to business operations.
- Develop and maintain key performance indicators (KPIs) and related reports to measure IT service delivery performance.
- Collaborate with cross-functional teams to drive continuous improvement of IT service delivery and performance.
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Service Excellence Specialist
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