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Customer Excellence Director
2 tygodni temu
We are Reckitt Benckiser LLC, a global leader in the hygiene, health, and nutrition industry. Our purpose is to protect, heal, and nurture people around the world.
About the Role:
The Director of Customer Excellence will be responsible for developing and implementing global standards and processes for customer service and supply chain engagement. This role will drive productivity and efficiency in these areas, ensuring seamless order-to-cash processes worldwide.
Your Responsibilities:
- Develop and implement global standards and processes for customer service and supply chain engagement.
- Optimize cost-to-serve globally and drive productivity in customer service operations.
- Lead efficient order-to-cash processes globally.
- Support the customer supply chain agenda as part of the global transformation, including ERP transformations.
- Scope the feasibility of shared service centers globally for customer service and manage their implementation.
- Build strong relationships with internal and external partners.
- Develop strategies to enhance customer service and supply chain performance.
- Ensure exceptional service delivery while optimizing inventory levels.
- Drive continuous improvement in customer service processes and systems.
Required Skills and Qualifications:
- Advanced Customer Service Excellence.
- Supply Chain Planning and Optimization.
- Leadership Skills with ability to motivate teams.
- Advanced Analytical skills to source and interpret data.
- Intermediate Financial and Commercial Acumen.
- Ability to work with ambiguity and make effective decisions.
- Minimum 5 years of experience in customer service or supply chain role.
- Minimum 2 years of line management experience.
- Experience with ERP transformations and shared service center implementations is a plus.
