Sales Back Office Specialist with German Language Skills

2 tygodni temu


Warszawa, Mazovia, Polska Franke Pełny etat

Your new role

As a Sales Back Office Specialist, you will be responsible for delivering excellent Sales Back Office services every day, providing top-notch customer service. You will work closely with the SBO organization to ensure seamless service delivery.

Your main responsibilities

  • Provide first-level product support to customers via written communication
  • Manage product returns and claims
  • Create field service orders
  • Support order processing during peak times
  • Participate in testing new solutions and contribute to process improvement projects
  • Create and update proper process documentations
  • Support newcomers onboarding
  • Support service scope expansion

What you bring

  • High level of customer and solution orientation
  • Experience in customer-/after sales-service
  • Strong attention to detail and accuracy
  • Ability to work independently and within a team
  • Willingness to learn quickly
  • Experience in work with SAP/SD module and/or SAP C4C is an advantage
  • Basic technical understanding is an advantage
  • English min. B1 level
  • German min. B2/C1 level

What we offer you

  • Contract of employment
  • A chance for professional development
  • Work in an international environment where English is the main language of communication
  • Office location – quick and convenient public transport, near Warsaw West Station
  • Flexible working time (from 7AM to 5:15PM)
  • Home office options up to 80% (Mandatory minimum of 1 day per week in Warsaw office)
  • Remote working from anywhere
  • Social benefits such as: Benefit platform Medicover private medical care Multisport Card Life insurance Discount for Franke products E-learning platform Co-financing of glasses Co-financing of 14-day holidays ('Wczasy pod gruszą') ICAS – EAP (psychological, financial, legal support)


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