Sales Back Office Specialist with German Language Skills
2 tygodni temu
Your new role
As a Sales Back Office Specialist, you will be responsible for delivering excellent Sales Back Office services every day, providing top-notch customer service. You will work closely with the SBO organization to ensure seamless service delivery.
Your main responsibilities
- Provide first-level product support to customers via written communication
- Manage product returns and claims
- Create field service orders
- Support order processing during peak times
- Participate in testing new solutions and contribute to process improvement projects
- Create and update proper process documentations
- Support newcomers onboarding
- Support service scope expansion
What you bring
- High level of customer and solution orientation
- Experience in customer-/after sales-service
- Strong attention to detail and accuracy
- Ability to work independently and within a team
- Willingness to learn quickly
- Experience in work with SAP/SD module and/or SAP C4C is an advantage
- Basic technical understanding is an advantage
- English min. B1 level
- German min. B2/C1 level
What we offer you
- Contract of employment
- A chance for professional development
- Work in an international environment where English is the main language of communication
- Office location – quick and convenient public transport, near Warsaw West Station
- Flexible working time (from 7AM to 5:15PM)
- Home office options up to 80% (Mandatory minimum of 1 day per week in Warsaw office)
- Remote working from anywhere
- Social benefits such as: Benefit platform Medicover private medical care Multisport Card Life insurance Discount for Franke products E-learning platform Co-financing of glasses Co-financing of 14-day holidays ('Wczasy pod gruszą') ICAS – EAP (psychological, financial, legal support)
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