Sales Back Office Specialist with German

9 godzin temu


Warszawa, Mazovia, Polska Franke Pełny etat

Your New Role

As a Sales Back Office Specialist, you will be responsible for ensuring the delivery of excellent Sales Back Office services every day, providing the highest quality customer service. You will work closely with the SBO organization to achieve this goal.

Your Main Responsibilities

  • Provide first-level product support to customers via written communication
  • Manage product returns and claims
  • Create field service orders
  • Support order processing during peak times
  • Participate in testing new solutions and contribute to process improvement projects
  • Create and update proper process documentations
  • Support newcomers onboarding
  • Support service scope expansion

What You Bring

  • High level of customer and solution orientation
  • Experience in customer-/after sales-service
  • Strong attention to detail and accuracy
  • Ability to work independently and within a team
  • Willingness to learn quickly
  • Experience in work with SAP/SD module and/or SAP C4C is an advantage
  • Basic technical understanding is an advantage
  • English min. B1 level
  • German min. B2/C1 level

What We Offer You

  • Contract of employment (umowa o pracę)
  • A chance for professional development
  • Work in an international environment where English is the main language of communication
  • Office location – quick and convenient public transport, near Warsaw West Station
  • Flexible working time (from 7AM to 5:15PM)
  • Home office options up to 80% (Mandatory minimum of 1 day per week in Warsaw office)
  • Remote working from anywhere
  • Social benefits such as: Benefit platform Medicover private medical care Multisport Card Life insurance Discount for Franke products E-learning platform Co-financing of glasses Co-financing of 14-day holidays ('Wczasy pod gruszą') ICAS – EAP (psychological, financial, legal support)


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