Service Management Leader

2 tygodni temu


Warszawa, Mazovia, Polska dbschenker Pełny etat
Job Description

We are seeking an experienced Service Management Leader to join our team at DB Schenker GBS Bucharest.

About the Role

This is a unique opportunity to lead our service management function, ensuring that we deliver high-quality services to our clients in a cost-efficient and effective manner. As a Service Management Leader, you will be responsible for processing and coordinating timely responses to incident reports, root cause analyses, and major incidents.

You will work closely with various teams to ensure that incidents and problems are handled according to agreed procedures and standards. Your task will also include investigating escalated incidents, facilitating recovery after resolution, and documenting resolved incidents.

We require a proactive individual who can analyze causes of incidents and problems, inform service owners to minimize recurrence, and contribute to service improvement. You should have excellent communication skills and experience in international customer projects and service management.



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