Incident and Problem Management Leader
4 tygodni temu
Job Summary
We are seeking an experienced Incident and Problem Management Leader to join our team at Xperi. As a key member of our IT organization, you will be responsible for ensuring the highest level of service to our customers.
Key Responsibilities:
- Manage Incidents: Actively manage the processes of Incident and Problem Management across the range of products and services, ensuring minimal disruption to customers and swift recovery from failures.
- Identify, Resolve, and Prevent Problems: Identify, resolve, and proactively prevent Problems and Incidents, driving Root Cause Analysis to define corrective and preventative action plans.
- Lead Problem Management Meetings: Host and lead Problem Management meetings and MIRs (Major Incident Reviews) with internal and external stakeholders, including Senior Leadership Teams.
- Develop Relationships: Develop and maintain good relationships with internal and external customers, ensuring the highest level of service.
Requirements:
- Strong IT Problem Management Experience
- Experience with IT Operational Environments
- Proven Experience with Service Improvement
- Ability to Work with Stakeholders
- Fluent English Proficiency
What We Offer:
- Competitive Compensation
- Comprehensive Benefits
- Flexible Work Environment
- Opportunities for Growth and Development
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