Chief Identity and Access Management Operations Leader

3 dni temu

Warszawa, Mazovia, Polska emagine Consulting Pełny etat
Job Description

This challenging role is a part of our ongoing growth as a leading consulting firm in the Scandinavian region. As Chief Identity and Access Management Operations Leader, you will oversee the daily operations of IAM systems and services to ensure they run smoothly and securely.

The IAM operations team consists of engineers, Operations Specialists, and specialists who monitor, troubleshoot, and resolve issues related to IAM including AD, PKI, DNS, DHCP, and Entra ID.

You will be responsible for building up the operations team through an insourcing exercise from an external vendor, giving you a lot of impact and autonomy when it comes to shaping the team, processes, and ensuring operational excellence.

Main Responsibilities:
  • Manage the IAM Ops team including on-call duty planning, monitoring, and resource allocation
  • Ensure fast resolution of major and critical incidents with root cause analysis and mitigating actions taken to prevent reoccurrence
  • Plan and execute the IAM operations development, roadmap, and budget together with the Identity Access Management and Security Access management Product Owner
  • Work with ServiceNow data to monitor and improve performance metrics
  • Ensure compliance with IAM policies, standards, and best practices
  • Lead the IAM operations team including hiring, training, mentoring, and performance evaluation
  • Coordinate with other teams and stakeholders to ensure Operational Excellence
Requirements:
  • At least 7 years of experience in IAM operations or a similar role in a large and complex organization
  • Experience working with IAM Operations and On-call services
  • At least 3 years of management and leadership experience preferably including managing on-call team
  • Some knowledge of IAM concepts, principles, and technologies such as identity lifecycle management, access management, authentication, authorization, single sign-on, multi-factor authentication, privileged access management, etc.
  • Proficient in IAM operations tools such as IAM platforms, directories, databases, monitoring systems, ticketing systems, etc.
  • Excellent communication, collaboration, and leadership skills
  • Ability to work under pressure, prioritize tasks, and meet deadlines
  • Strong analytical, problem-solving, and decision-making skills
  • Proficient in verbal and written English
  • Certifications in ITIL and IAM such as CIAM, CISM, CISSP, etc., are preferred
What We Offer:
  • Long-term cooperation
  • Transparently built relations based on trust and fair play
  • Flexible working hours
  • Co-financed benefits: Medicover card, Multisport card
  • Challenging international projects in Scandinavian business culture

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