Operations Manager

3 tygodni temu

Warszawa, Mazovia, Polska Ework Group Pełny etat
About the Role:

As an Operations Manager for Identity and Access Management (IAM), you will play a vital role in building and maintaining the core capabilities of the IAM Operations team. Your primary objective will be to design processes, ensure proper documentation, implement best practices, and manage on-call scheduling to ensure seamless operations.

Main Responsibilities:
  • Collaborate with Product Owners to contribute to larger initiatives within Cloud and Corporate Infrastructure.
  • Shape the team, processes, and ensure operational excellence by managing both internal and external IAM Operations Engineers teams working globally with different time zones.
  • Be close to the business site, connect with the community within the organization, and travel to the headquarter in Denmark for collaboration, networking, and onboarding purposes.
  • Perform daily tasks, including supporting IAM Ops team, planning on-call duties, supporting insourcing activities, developing operations processes, resource allocation within PKI, DNS, and AD, ensuring fast resolution of major and critical incidents, root cause analysis, planning, and executing IAM Ops development (roadmap, budget while cooperation with PO), utilizing data for monitoring and metrics, ensuring compliance with policies and standards.

Requirements:
  • Higher education level within IT or similar are preferred.
  • At least 5 years of experience within IAM or Infra Ops areas in a large organization.
  • At least 3 years of experience as Operations Manager responsible for setting-up processes, documentation, managing on-call support, and acting as backup support or acting as 3-level.
  • Strong knowledge of IAM concepts, principles, and technologies e.g. identity lifecycle management, access management, authentication, authorization, single sign-on, multi-factor authentication, or privileged access management.
  • Proficiency with IAM operations tools like IAM platforms, directories, databases, monitoring, ticket systems.
  • Ability to work under pressure and prioritizing tasks to meet deadlines.
  • Very strong soft skills like communication, collaboration including leadership skills.
  • Excellent English skills both written and spoken – you will be part of the global organization.

What We Offer:
  • B2B agreement.
  • Transparent working conditions with both Ework and the client.
  • Current support during our cooperation.
  • Possibility to work in an international environment.
  • Collaborative environment in Swedish organizational culture.
  • Private medical care.
  • Life insurance.
  • Multisport.
  • Tebuilding events.

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