Customer Service Agent

6 dni temu


Wrocław, Województwo dolnośląskie, Polska Qatar Airways Pełny etat

Company Overview

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We are a world-class airline that has grown from four aircraft to a network of 12 different businesses. Our story is one of spectacular growth and determination.

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Our Vision

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To be the most recognized and respected brand in the Middle East, synonymous with quality, innovation, and excellence.

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About Us

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We have come a long way since our humble beginnings. Today, we deliver excellence across various industries and continue to push boundaries with innovative ideas and exceptional customer service.

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A Career with Us

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You will be part of a dynamic team that strives for excellence in every aspect of our business. From customer service to operations, sales, and marketing, every role plays a vital part in our success.

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Job Description

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We are seeking highly motivated individuals to join our Customer Contact Centre as Customer Service Agents. As a key member of our team, you will play a crucial role in delivering exceptional customer service through various communication channels.

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Your Responsibilities

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You will be responsible for:

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  • ">
  • Responding professionally to customer inquiries and resolving issues in a timely and efficient manner.">
  • Selling and promoting Qatar Airways products and services to customers.">
  • Creating new reservations and modifying existing ones while ensuring accurate fare calculations.">
  • Handling multi-product and service queries and escalating complex issues to senior colleagues when necessary.">
  • Supporting e-commerce, trade, and frequent flyer program activities.">
  • Processing ticket refunds and other related transactions.">
  • Providing excellent service to customers via phone, email, and web chat channels.">
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Required Skills and Qualifications

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To succeed in this role, you should possess:

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  • High school qualification with at least one year of job-related experience in customer service.">
  • Relevant experience in GDS systems (Amadeus) is an added advantage.">
  • Computer literacy and good typing skills.">
  • Excellent communication and interpersonal skills.">
  • Fluency in English and Italian languages.">
  • Ability to work under pressure and adapt to changing requirements.">
  • Flexibility to work on shifts (no night shifts).">
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Benefits

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We offer a competitive salary package, travel benefits, relocation support for those residing outside Wroclaw, annual leave, and other benefits applicable as per local labor law.

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Training and Development

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New recruits will undergo comprehensive training programs covering Amadeus system and Qatar Airways products and policies.

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Career Growth

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We provide opportunities for professional growth and development within our organization, enabling you to reach your full potential.

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Relocation Support

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We offer assistance with relocation to ensure a smooth transition to your new life in Wroclaw, Poland.

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Contact Information

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Please submit your application by following the instructions provided below.



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