Customer Service Agent
6 dni temu
Company Overview
">We are a world-class airline that has grown from four aircraft to a network of 12 different businesses. Our story is one of spectacular growth and determination.
">Our Vision
">To be the most recognized and respected brand in the Middle East, synonymous with quality, innovation, and excellence.
">About Us
">We have come a long way since our humble beginnings. Today, we deliver excellence across various industries and continue to push boundaries with innovative ideas and exceptional customer service.
">A Career with Us
">You will be part of a dynamic team that strives for excellence in every aspect of our business. From customer service to operations, sales, and marketing, every role plays a vital part in our success.
">Job Description
">We are seeking highly motivated individuals to join our Customer Contact Centre as Customer Service Agents. As a key member of our team, you will play a crucial role in delivering exceptional customer service through various communication channels.
">Your Responsibilities
">You will be responsible for:
">- ">
- Responding professionally to customer inquiries and resolving issues in a timely and efficient manner.">
- Selling and promoting Qatar Airways products and services to customers.">
- Creating new reservations and modifying existing ones while ensuring accurate fare calculations.">
- Handling multi-product and service queries and escalating complex issues to senior colleagues when necessary.">
- Supporting e-commerce, trade, and frequent flyer program activities.">
- Processing ticket refunds and other related transactions.">
- Providing excellent service to customers via phone, email, and web chat channels.">
Required Skills and Qualifications
">To succeed in this role, you should possess:
">- ">
- High school qualification with at least one year of job-related experience in customer service.">
- Relevant experience in GDS systems (Amadeus) is an added advantage.">
- Computer literacy and good typing skills.">
- Excellent communication and interpersonal skills.">
- Fluency in English and Italian languages.">
- Ability to work under pressure and adapt to changing requirements.">
- Flexibility to work on shifts (no night shifts).">
Benefits
">We offer a competitive salary package, travel benefits, relocation support for those residing outside Wroclaw, annual leave, and other benefits applicable as per local labor law.
">Training and Development
">New recruits will undergo comprehensive training programs covering Amadeus system and Qatar Airways products and policies.
">Career Growth
">We provide opportunities for professional growth and development within our organization, enabling you to reach your full potential.
">Relocation Support
">We offer assistance with relocation to ensure a smooth transition to your new life in Wroclaw, Poland.
">Contact Information
">Please submit your application by following the instructions provided below.
-
Global Customer Care Agent
60 minut temu
Wrocław, Województwo dolnośląskie, Polska QIAGEN Gruppe Pełny etatQIAGEN is committed to creating a diverse and inclusive environment that encourages collaboration and innovation. Our employees are our most valuable asset, and we strive to create a safe, engaging, and collaborative workplace that fosters high-performing teams and individuals.Job OverviewThis role is an exciting opportunity to join our Order Management team...
-
Customer Service Agent
4 dni temu
Wrocław, Województwo dolnośląskie, Polska TN Poland Pełny etatSocial network you want to login/join with:PLEASE REMEMBER TO CLICK "APPLY" BUTTON AFTER SAVING YOUR PROFILE TO COMPLETE YOUR APPLICATION PROCESSYOUR TASKSPricing for customersVerification and entering transport orders to the systemOngoing clients support, providing informationProviding a high level of customer service qualityPreparing reports for...
-
IT Global Service Desk Agent
6 dni temu
Wrocław, Województwo dolnośląskie, Polska Ryanair - Europe's Favourite Airline Pełny etatDescriptionRyanair Labs are currently recruiting for IT Global Service Desk Agent to join Europe's Largest Airline GroupThis is a very exciting time to join Ryanair as we look to expand our operation to 800 aircraft and 300 million guests within the next 10 years.Ryanair Labs is the technology brand of Ryanair. Labs is a state-of-the-art digital & IT...
-
Service Desk Agent with Italian and English
3 dni temu
Wrocław, Województwo dolnośląskie, Polska Hemmersbach GmbH & Co. KG Pełny etatService Desk Agent with Italian and EnglishFirst point of contact for end-users in various IT cases - be a hero and brighten a day at work of end usersContact us directly if you have any questions about this open job position.ResponsibilitiesBe the first point of contact for customers needing technical support — via phone, email, and chat.Troubleshoot...
-
IT Global Service Desk Agent
1 tydzień temu
Wrocław, Województwo dolnośląskie, Polska Ryanair Ltd. Pełny etatRyanair Labs are currently recruiting for IT Global Service Desk Agent to join Europe's Largest Airline GroupThis is a very exciting time to join Ryanair as we look to expand our operation to 800 aircraft and 300 million guests within the next 10 years.Ryanair Labs is the technology brand of Ryanair. Labs is a state-of-the-art digital & IT innovation hub...
-
IT Global Service Desk Agent
2 dni temu
Wrocław, Województwo dolnośląskie, Polska Ryanair Ltd. Pełny etatRyanair Labs are currently recruiting for IT Global Service Desk Agent to join Europe's Largest Airline GroupThis is a very exciting time to join Ryanair as we look to expand our operation to 800 aircraft and 300 million guests within the next 10 years.Ryanair Labs is the technology brand of Ryanair. Labs is a state-of-the-art digital & IT innovation hub...
-
Customer Service Manager
6 dni temu
Wrocław, Województwo dolnośląskie, Polska Hays Poland Pełny etatCustomer Service Manager - Global SCMWroclawNR REF.: 1192348Due to development of our client, an international company in the automotive / new technologies industry with an established market position, we are looking for people for the position of Supply Chain Management – Customer Service Manager.The Global Customer Service Manager is responsible for...
-
Customer Service Director
7 godzin temu
Wrocław, Województwo dolnośląskie, Polska TN Poland Pełny etatJob OverviewAs a Customer Service Director for North Europe, you will be responsible for leading the end-to-end customer service operations in the region. This includes partnering with regional business leadership and supply chain teams to provide exceptional customer service.You will be accountable for implementing area plans, programs, and work protocols...
-
Customer Service Engineer
24 godzin temu
Wrocław, Województwo dolnośląskie, Polska IOV Omnibusverkehr GmbH Ilmenau Pełny etatJoin ARRISE, a leading supplier of player-favourite content to the iGaming industry, as a Customer Service Engineer. We are a software development and services company delivering end-to-end digital solutions.This role is with the ARRISE group powering Pragmatic Play. As a Customer Service Engineer, you will be responsible for providing excellent customer...
-
Customer Service Advocate
3 dni temu
Wrocław, Województwo dolnośląskie, Polska Google Pełny etatWe are looking for a skilled Customer Service Advocate to join our team. The ideal candidate will have experience in project/program management, consulting, or client-facing roles. A Bachelor's degree or equivalent practical experience is required, with a preferred Master's degree in Business Administration or advanced degree.ResponsibilitiesPrioritize and...
-
Customer Service Representative
7 dni temu
Wrocław, Województwo dolnośląskie, Polska TN Poland Pełny etatWe are seeking a Customer Service Representative to join our team at TN Poland. As the first point of contact for customers, you will be responsible for responding to various incoming requests and resolving emerging issues through phone, email, and chat.Key Responsibilities:Provide exceptional customer service and support via phone, email, and chatSolve...
-
Call Center Customer Service Representative
7 dni temu
Wrocław, Województwo dolnośląskie, Polska Qatar Airways Pełny etatDescription - ExternalBe part of the 5-star team. Join us in Wroclaw, Poland Contact Centre.We are looking for Italian speakers to join as Customer Contact Centre Agents.As Customer Contact Centre Agent, you will provide excellent service to Qatar Airways customers through different channels of communication such as telephone, email and web chat. You will...
-
Customer Service Specialist
4 dni temu
Wrocław, Województwo dolnośląskie, Polska Genpact Pełny etatWe are seeking an experienced Customer Service Specialist to join our team in Wroclaw. The successful candidate will be responsible for providing high-quality customer support and services to our clients.Key Responsibilities:Respond to customer inquiries via email, telephone, or systemDeal with service requests, make service order entries in SAP/Service Max,...
-
Customer Service Representative
2 tygodni temu
Wrocław, Województwo dolnośląskie, Polska Randstad Polska Sp. z o.o. Pełny etatIf you have experience in the corporate environment and would like to join a global production brand in Wrocław in March/April 2025 - APPLYCustomer Service RepresentativeNr ref.: 305/2/2025/AS/259863/jobs.pl Wrocław (dolnośląskie)What we offer- Great challenges in the transition process in the EMEA region- Opportunities to work with Excel, SAP,...
-
Wrocław, Województwo dolnośląskie, Polska iiyama International Pełny etatAbout iiyama International:iiyama International is a leading manufacturer of display solutions, enabling individuals and organizations to see and interact with the world around them since 1973. Our European operations are supported by subsidiaries in France, Germany, Poland, the United Kingdom, and a branch in Taiwan.The Role:We are seeking a skilled...
-
Customer Service Ambassador
2 dni temu
Wrocław, Województwo dolnośląskie, Polska Merck Gruppe Pełny etatAbout the RoleWe are seeking an accomplished Employee Care Advisor to join our team, providing expert support and guidance to our customers in Germany.As an ambassador of employee experience, you will be responsible for handling complex inquiries via phone, identifying customer needs, and providing solutions and/or alternatives across the entire employee...
-
Customer Service Associate
4 dni temu
Wrocław, Województwo dolnośląskie, Polska Job Born Pełny etatYour Role With UsSales Support: You will assist customers with any inquiries in-person, via phone, and at the counter.You will make a personal impact by consistently achieving a high level of customer service and also helping with other warehouse duties as assigned.You will be a Brand Ambassador by building brand recognition while supporting sales...
-
Service Desk Agent with French and English
4 godzin temu
Wrocław, Województwo dolnośląskie, Polska Hemmersbach Pełny etatService Desk Agent with French and EnglishRole:Providing IT support to end users located in various locations globallyAnalyzing, troubleshooting and providing fixing solutions for application/OS problemsOpening, closing and monitoring tickets in our ticketing system throughout their lifecycleContact with the end users by phone, email and chatWorking on 8h...
-
Help Desk Agent for Global IT Solutions
3 dni temu
Wrocław, Województwo dolnośląskie, Polska Hemmersbach GmbH & Co. KG Pełny etatWe are seeking an experienced Help Desk Agent to join our global IT solutions team at Hemmersbach GmbH & Co. KG.About the JobThis position requires a strong technical background, along with excellent communication and interpersonal skills.The ideal candidate will possess fluency in both Italian and English, enabling seamless interaction with customers and...
-
Customer Service
3 dni temu
Wrocław, Województwo dolnośląskie, Polska Avery Dennison Pełny etatDirect message the job poster from Avery DennisonAvery Dennison Corporation (NYSE: AVY) is a global materials science and digital identification solutions company. We are Making Possible products and solutions that help advance the industries we serve, providing branding and information solutions that optimize labor and supply chain efficiency, reduce waste,...