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Head of Customer Solutions Engineering in EEM
1 tydzień temu
Job Title: Head of Customer Solutions Engineering in EEM
About the JobWe are seeking an accomplished leader to head our Customer Solutions Engineering team in the Eastern Europe & Mediterranean region. The successful candidate will drive customer-centric solutions and ensure alignment with business objectives.
Key Responsibilities:
- Lead and direct the CSE team across the EEM region.
- Develop and implement customer-centric solutions, ensuring alignment with business targets.
- Represent CSE in high-priority customer meetings, influencing specifications and gaining insights into customer needs.
- Collaborate with cross-functional teams to drive business results.
- Ensure compliance with engineering policies, local codes, and standards.
- Guarantee that all customer solutions prioritize safety.
- Represent the CSE function in KONE product standardization forums.
- Drive continuous improvement of CSE capabilities through the KONE Way framework.
- Implement actions to improve CSE process performance and efficiency.
- Provide insights on local technical requirements, market trends, and interfaces to SL and KTI engineering.
