HR Service Delivery Expert

6 dni temu


Wrocław, Województwo dolnośląskie, Polska Merck Gruppe Pełny etat
Job Overview

We are seeking an experienced HR professional to join our team as an Employee Care Advisor. In this role, you will be responsible for providing HR-related support and guidance to employees, managers, and external candidates.

Your primary responsibilities will include identifying customer needs, clarifying information, researching issues, and providing solutions or alternatives across the entire employee lifecycle. You will also handle complex inquiries via phone and chats in the native language of the customer.

Main Responsibilities:

  1. Provide HR-related support and guidance to employees, managers, and external candidates.
  2. Identify customer needs and provide solutions or alternatives across the entire employee lifecycle.
  3. Handle complex inquiries via phone and chats in the native language of the customer.
  4. Screen and qualify questions coming in via digital channels and dispatch cases to responsible teams.
About the Ideal Candidate

To excel in this role, you should have:

  • Fluent French and English language skills.
  • Previous experience in a Shared Service Centre, preferably in HR Administration or any HR-related position.
  • Customer service experience, ideally in a first contact center environment, solution-oriented, and focused on customer satisfaction.
  • Analytical skills to evaluate situations and data to provide informed advice.
  • Empathy and Emotional Intelligence to understand and relate to employees' feelings and experiences.
  • Problem-Solving Skills to analyze situations and provide practical solutions.
About the Working Conditions

We offer a dynamic and supportive work environment with a range of benefits, including:

  • Health and well-being: access to private medical care, life insurance, and sports card, prepaid lunch card.
  • Work-Life balance: additional paid days off, flexible working hours.
  • Learning and Development: co-financing for language courses, trainings, and certifications, as well as other development opportunities.
  • Employee support and engagement: Employee Assistance Program, employee engagement groups for support and connection.


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