German speaking service delivery manager

4 tygodni temu


Wrocław, Województwo dolnośląskie, Polska Hemmersbach GmbH & Co. KG Pełny etat
German speaking Service Delivery Manager

Ensure best in class project delivery in line with the SOW ensuring smooth delivery of service, overall customer satisfaction and commercial success.

As Service Delivery Manager, you will oversee and improve service operations across Germany in the print industry. This role requires strong coordination skills to manage IMACD services, plan printer refresh rollouts and lead cross-functional teams.

If you're a strategic problem-solver with strong leadership skills, we'd love to hear from you

Responsibilities
  • Managing various services in Germany within print industry: Installations, Moves, Add services, Change services, De-installations (IMACD)
  • Planning and coordination of printer refresh rollouts
  • Lead technical and non-technical teams, rectify reliability issues, monitor progress, track KPIs and manage budgets
  • Manage customer escalations
Requirements
  • Previous work experience in project management and Service Delivery, preferable in IT field/services
  • Stress resistance and Customer focus
  • Very good organizational skills
  • Ability to cooperate with stakeholders from various countries
  • Experience in deployment will be an asset
  • Technical background nice to have (especially in printing area)
Be part of us

Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids' Family. That's why Hemmersbach is The Social Purpose IT Company.

  • Buddy program
  • Company events
  • Health/Medical insurance
  • International job opportunities
  • Life insurance
  • Onboarding program

Job-Id: 17143 German speaking Service Delivery Manager Poland – Wrocław/ hybrid

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