German Speaking Service Delivery Manager Lead

1 tydzień temu


Wrocław, Województwo dolnośląskie, Polska Hemmersbach GmbH & Co. KG Pełny etat
German Speaking Service Delivery Manager Position Overview

Hemmersbach GmbH & Co. KG seeks a skilled Service Delivery Manager fluent in German to oversee and improve service operations across Germany in the print industry.

This role requires strong coordination skills to manage various services, plan printer refresh rollouts, and lead technical and non-technical teams.

Key Responsibilities:
  • Managing multiple services in Germany within the print industry: Installations, Moves, Add services, Change services, De-installations (IMACD)
  • Planning and coordinating printer refresh rollouts
  • Leading technical and non-technical teams, resolving reliability issues, monitoring progress, tracking KPIs, and managing budgets
  • Handling customer escalations


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