Senior IT Service Delivery Professional in Germany
4 dni temu
At Hemmersbach, we are looking for a seasoned IT Service Delivery Professional to join our Germany-based team. As a key player in our organization, you will be responsible for delivering exceptional service quality and managing complex projects.
**About the Role**
The ideal candidate will have previous experience in project management and service delivery, preferably in the IT field or services. You will be responsible for managing multiple services in Germany, including installations, moves, add services, change services, and de-installations (IMACD). Additionally, you will plan and coordinate printer refresh rollouts, ensuring smooth transitions.
**Responsibilities and Expectations**
- Manage multiple services in Germany, ensuring seamless delivery and high customer satisfaction.
- Plan and coordinate printer refresh rollouts, guaranteeing smooth transitions.
- Lead technical and non-technical teams, rectify reliability issues, monitor progress, track KPIs, and manage budgets effectively.
- Manage customer escalations promptly and professionally.
**Requirements and Qualifications**
- German language proficiency: minimum B2 level.
- Previous work experience in project management and service delivery, preferably in the IT field or services.
- Stress resistance and strong customer focus.
- Excellent organizational skills.
- Ability to cooperate with stakeholders from various countries.
**Why Join Us**
- Buddy program for successful onboarding.
- Company events and social gatherings.
- International job opportunities for career growth.
- Onboarding program for a smooth transition.
- Fruits, coffee, and tea facilities.
- Integration events and corporate sports team activities.
- No dress code policy for comfort.
- Parking space for employees.
- Employee referral program for rewards.
- Charity initiatives and mental health support discounts.
-
German speaking service delivery manager
2 tygodni temu
Wrocław, Województwo dolnośląskie, Polska Hemmersbach GmbH & Co. KG Pełny etatGerman speaking Service Delivery ManagerEnsure best in class project delivery in line with the SOW ensuring smooth delivery of service, overall customer satisfaction and commercial success.As Service Delivery Manager, you will oversee and improve service operations across Germany in the print industry. This role requires strong coordination skills to manage...
-
Wrocław, Województwo dolnośląskie, Polska Hemmersbach Pełny etatService Delivery Manager RoleYour primary responsibilities as a Service Delivery Manager will revolve around managing various services in Germany within the print industry. Your tasks will include:IMACD (Installations, Moves, Add services, Change services, De-installations) for different services in GermanyPlanning and coordination of printer refresh...
-
Service Delivery Manager with German
2 tygodni temu
Wrocław, Województwo dolnośląskie, Polska Hemmersbach Pełny etatService Delivery Manager with GermanYour responsibilitiesManaging various services in Germany within print industry: Installations, Moves, Add services, Change services, De-installations (IMACD) Planning and coordination of printer refresh rollouts Lead technical and non-technical teams, rectify...
-
Service Delivery Manager with German
3 dni temu
Wrocław, Województwo dolnośląskie, Polska Hemmersbach GmbH & Co. KG Pełny etatEnsure best in class project delivery in line with the SOW ensuring smooth delivery of service, overall customer satisfaction and commercial success.ResponsibilitiesPrevious work experience in project management and Service Delivery, preferable in IT field/services.Degree in Computer Science, Management, Economics or equivalent field.Resilience and...
-
Wrocław, Województwo dolnośląskie, Polska Hemmersbach Pełny etatWe are seeking a highly skilled Service Delivery and Project Management Professional to join our team at Hemmersbach in Germany. As a key member of our organization, you will be responsible for delivering exceptional service quality and managing complex projects.**About the Job**The ideal candidate will have previous experience in project management and...
-
Service Delivery Manager German Language Role
1 dzień temu
Wrocław, Województwo dolnośląskie, Polska Hemmersbach GmbH & Co. KG Pełny etatJob Description for Service Delivery Manager - German SpeakerWe are looking for a highly organized and communicative Service Delivery Manager to join our team in Germany. As a key member of our service delivery team, you will be responsible for ensuring best-in-class project delivery in line with the SOW.Your primary focus will be on smooth delivery of...
-
German Speaking Service Delivery Manager Lead
1 dzień temu
Wrocław, Województwo dolnośląskie, Polska Hemmersbach GmbH & Co. KG Pełny etatGerman Speaking Service Delivery Manager Position OverviewHemmersbach GmbH & Co. KG seeks a skilled Service Delivery Manager fluent in German to oversee and improve service operations across Germany in the print industry.This role requires strong coordination skills to manage various services, plan printer refresh rollouts, and lead technical and...
-
Wrocław, Województwo dolnośląskie, Polska Hemmersbach Pełny etat**Job Overview**Hemmersbach is seeking a skilled Service Delivery Manager to lead our services in Germany, specifically within the print industry. As a key member of our team, you will be responsible for managing various services, including installations, moves, add services, change services, and de-installations (IMACD).**Key Responsibilities**Manage...
-
Service Delivery Manager with German
5 dni temu
Wrocław, Województwo dolnośląskie, Polska Hemmersbach Pełny etatresponsibilities :- Managing various services in Germany within print industry: Installations, Moves, Add services, Change services, De-installations (IMACD)- Planning and coordination of printer refresh rollouts- Lead technical and non-technical teams, rectify reliability issues, monitor progress, track KPIs and manage budgets- Manage customer...
-
IT Service Delivery Lead
5 dni temu
Wrocław, Województwo dolnośląskie, Polska Acxiom Global Service Center Polska sp. z o. o Pełny etatJob DescriptionWe are looking for an experienced Senior Platform Manager to join our team. As a key member of our team, you will be responsible for ensuring the smooth operation of our IT services.Key responsibilities include installing, configuring, and administering production services with defined SLAs, establishing application / domain specific...
-
International Customer Service Professional
3 dni temu
Wrocław, Województwo dolnośląskie, Polska ㍍ Pełny etatAbout the PositionThis International Customer Service Professional - German Speaker role offers a unique opportunity to work with a diverse range of customers, providing exceptional service and support. As a key member of our service team, you will be responsible for managing customer relationships, handling transactions, and reviewing reports. With a strong...
-
Wrocław, Województwo dolnośląskie, Polska TN Poland Pełny etatWe are seeking a highly skilled and experienced German Language Customer Service Professional to join our team as a Junior Customer Service Specialist with German. This is an exciting opportunity to work in a dynamic environment, providing top-notch customer service and support to our clients.About the RoleThe ideal candidate will possess excellent language...
-
German Speaking IT Service Delivery Lead
6 dni temu
Wrocław, Województwo dolnośląskie, Polska TN Poland Pełny etatJob DescriptionThe Incident Manager will work closely with cross-functional teams to ensure seamless incident management, from initial response to resolution. Key responsibilities include providing timely and effective support to VIP customers, documenting and maintaining incident management procedures, and driving process improvements through service...
-
Service Delivery Manager
6 dni temu
Wrocław, Województwo dolnośląskie, Polska TN Poland Pełny etatWe are looking for a highly skilled Service Delivery Manager to lead our service delivery team at TN Poland. As a key member of our management team, you will be responsible for ensuring that our service delivery process is efficient, effective, and aligned with our business objectives.The primary responsibilities of this role include:Process Optimization -...
-
Project Delivery Expert Germany Print Industry
1 dzień temu
Wrocław, Województwo dolnośląskie, Polska Hemmersbach GmbH & Co. KG Pełny etatAbout the German Speaking Service Delivery Manager RoleHemmersbach is seeking a results-driven Service Delivery Manager fluent in German to drive service excellence in the German market. As a key player in our service delivery team, you will play a critical role in achieving business objectives.You will be responsible for managing services, planning and...
-
Customer Service Professional
6 dni temu
Wrocław, Województwo dolnośląskie, Polska Randstad Pełny etatWe are looking for a skilled Customer Service Professional to join our team at Randstad in Wrocław. If you feel comfortable speaking German and English, have proven experience in customer-facing positions, and would like to contribute to a global healthcare brand, this opportunity is perfect for you.About the RoleAs a senior customer service analyst, you...
-
Supervisor Service Delivery @
3 tygodni temu
Wrocław, Województwo dolnośląskie, Polska C.H. Robinson Pełny etatC.H. Robinson is seeking a Supervisor Service Delivery to join our Managed Solutions Division. As a key player on our service delivery team, you will be responsible for the execution of the Service Delivery strategy for an assigned customer or customer portfolio, in line with customer SLAs and expectations. In this key position, you will oversee the...
-
Customer Service Senior Analyst with German
2 dni temu
Wrocław, Województwo dolnośląskie, Polska 3M Group Pełny etatCustomer Service Senior Analyst with German (m/f/x)Customer Service Senior Analyst with German (m/f/x)Apply remote type Hybrid locations PL, WROCLAW time type Full time posted on Posted Yesterday job requisition id R01148758Job Description:The Impact You'll Make in this RoleAs a Senior Analyst - Customer Service (m/f/*) for EMEA TEBG market, you will have...
-
Wrocław, Województwo dolnośląskie, Polska Kyndryl Pełny etatSenior Customer Service Representative with GermanSenior Customer Service Representative with GermanApply remote type Fully Remote locations Wroclaw, Lower Silesian, Poland Gdansk, Pomeranian, Poland Katowice, Silesian, Poland Warszawa, Masovian, Poland Krakow, Lesser Poland, Poland time type Full time posted on Posted 30+ Days Ago job requisition id...
-
Wrocław, Województwo dolnośląskie, Polska TN Poland Pełny etatSenior ServiceNow HR Service Delivery ConsultantLet us introduce you to the job offer by EY GDS Poland – a member of the global integrated service delivery center network by EY.The role involves consulting and crafting unique solutions for enterprise clients using the ServiceNow platform. You'll participate in projects that implement, configure, and...