International Customer Service Professional

7 dni temu


Wrocław, Województwo dolnośląskie, Polska Pełny etat

About the Position

This International Customer Service Professional - German Speaker role offers a unique opportunity to work with a diverse range of customers, providing exceptional service and support. As a key member of our service team, you will be responsible for managing customer relationships, handling transactions, and reviewing reports. With a strong focus on process improvement and customer satisfaction, this role requires a proactive and analytical individual who can drive results in a fast-paced environment.

Your Responsibilities

  • Manage customer relationships as the single point of contact for all queries and issues, maintaining relationships with Premium Accounts by understanding and anticipating their service needs.
  • Handle customer transactions related to order management, order status, backorders, and proofs of delivery, notifying customers of any order issues.
  • Review purchase order requirements to ensure compliance with 3M terms and conditions and liaise with the business on customer relationship management via Salesforce.
  • Prepare and review reports, internal and external dashboards, and participate in client meetings, conducting service process analysis and driving improvements.
  • Collaborate with internal logistics, Customer Issue Resolution, collection teams, and business stakeholders to ensure service quality and resolve claims.
  • Participate in customer meetings to identify opportunities to improve customer satisfaction, communication, and efficiency.

Requirements

  • Equivalent professional experience (minimum 3 years)
  • Strong skills of ERP and CRM systems (SAP and SalesForce desirable)
  • German and English at minimum C1 level
  • Bachelor's degree or higher from an accredited institution


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