International Customer Service Professional
7 dni temu
About the Position
This International Customer Service Professional - German Speaker role offers a unique opportunity to work with a diverse range of customers, providing exceptional service and support. As a key member of our service team, you will be responsible for managing customer relationships, handling transactions, and reviewing reports. With a strong focus on process improvement and customer satisfaction, this role requires a proactive and analytical individual who can drive results in a fast-paced environment.
Your Responsibilities
- Manage customer relationships as the single point of contact for all queries and issues, maintaining relationships with Premium Accounts by understanding and anticipating their service needs.
- Handle customer transactions related to order management, order status, backorders, and proofs of delivery, notifying customers of any order issues.
- Review purchase order requirements to ensure compliance with 3M terms and conditions and liaise with the business on customer relationship management via Salesforce.
- Prepare and review reports, internal and external dashboards, and participate in client meetings, conducting service process analysis and driving improvements.
- Collaborate with internal logistics, Customer Issue Resolution, collection teams, and business stakeholders to ensure service quality and resolve claims.
- Participate in customer meetings to identify opportunities to improve customer satisfaction, communication, and efficiency.
Requirements
- Equivalent professional experience (minimum 3 years)
- Strong skills of ERP and CRM systems (SAP and SalesForce desirable)
- German and English at minimum C1 level
- Bachelor's degree or higher from an accredited institution
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