Service Delivery Manager German Language Role

2 tygodni temu


Wrocław, Województwo dolnośląskie, Polska Hemmersbach GmbH & Co. KG Pełny etat
Job Description for Service Delivery Manager - German Speaker

We are looking for a highly organized and communicative Service Delivery Manager to join our team in Germany. As a key member of our service delivery team, you will be responsible for ensuring best-in-class project delivery in line with the SOW.

Your primary focus will be on smooth delivery of service, overall customer satisfaction, and commercial success. You will work closely with cross-functional teams to achieve these goals.

Main Responsibilities:
  • Managing services in Germany within the print industry, including installations, moves, add services, change services, and de-installations (IMACD)
  • Coordinating printer refresh rollouts
  • Leading technical and non-technical teams to resolve reliability issues, track progress, and manage budgets
  • Resolving customer escalations


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