Travel Experience Specialist

3 tygodni temu


Katowice, Silesia, Polska Cross Border Talents Pełny etat

Key Responsibilities:

• Respond to customer inquiries via phone, chat, and email (inbound and outbound).
• Assist customers facing travel difficulties.
• Modify reservations, including changes to dates, destinations, and personal details.
• Provide advice on flights, products, pricing, fares, and online services to clients and partners.
• Handle cancellations, refunds, and other related tasks.
• Contribute to customer satisfaction and the overall success of our client.



Requirements

• Language Skills: Dutch (C1) and English (B2) both written and spoken.
• Technical Skills: Proficiency in MS Office, web browsers, and general computer literacy.
• Personality: Energetic, positive, and enjoys customer interaction.
• Experience: Previous experience in customer service, digital platforms, and CRM tools is a plus.

What We Offer

• Salary: 9,000 PLN gross/month.
• Initial Contract: 3-month probation period (with paid training from day 1).
• Benefits: Private medical care (Luxmed), group insurance, and sports/leisure programs (MyBenefit).
• Work Environment: International and dynamic workplace with career growth opportunities.
• Social Perks: Team activities, events, and celebrations.
• Relocation Support: Flight ticket costs and real estate agency fee covered (no accommodation provided).

Application Details

• Documents Required:
  • EU citizens: Standard application documents.
  • Non-EU citizens: Valid passport, student visa or TRC, proof of active student status or recent graduation from Poland.


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