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Service Desk Professional

1 tydzień temu

Katowice, Silesia, Polska Pracujw Pełny etat
Service Desk Professional Job Description:

We're seeking a highly skilled Senior Service Desk Analyst to join our team in providing exceptional technical support to our clients. This role requires exceptional communication skills, problem-solving abilities, and a strong work ethic.

Key Responsibilities:

  • Manage service incidents/requests from report to resolution for software, hardware, and mobile device issues.
  • Provide timely and effective support to users, prioritizing tasks and documenting interactions.
  • Collaborate with internal teams to ensure seamless incident management and resolution.
  • Stay up-to-date with industry trends and technologies to provide expert guidance to clients.

What We Offer:

  • A challenging and rewarding role with opportunities for growth.
  • A collaborative and dynamic work environment.
  • A comprehensive benefits package.