Salesforce Configuration Expert with Business Acumen
3 tygodni temu
We are seeking an experienced Salesforce Customer Support Specialist to join our Scaleworks team in Warsaw, Poland. As a key member of our customer success unit, you will play a vital role in ensuring seamless onboarding and adoption of our Full Circle products.
About the Role:
- Deliver exceptional support services to clients, resolving technical issues and providing guidance on best practices for integrating our solutions with their existing processes.
- Collaborate with internal teams to configure our products according to client specifications, driving user adoption and maximizing value realization.
- Develop and deliver training programs to empower clients with the knowledge and skills needed to leverage our solutions effectively.
- Establish key performance indicators (KPIs) to track the impact of our solutions post-implementation, identifying opportunities for improvement to enhance client satisfaction.
Requirements:
- Active Salesforce certification and relevant experience, with a strong understanding of Marketing Operations requirements.
- High emotional intelligence, analytical mindset, and excellent communication skills.
- Extensive experience across the Salesforce product suite, including proficiency in declarative development and data analysis.
- A genuine passion for helping customers succeed, with a willingness to build a consultative skillset.
What We Offer:
- A competitive salary of approximately 60,000 PLN per year, commensurate with experience.
- A generous development fund of 3,000 PLN per year, enabling you to expand your skills and expertise.
- Flexibility in choosing your contract type, with options for full-time or part-time employment.
- Paid holiday time off, private healthcare through Luxmed, and sports card benefits.
- A comprehensive package that includes free English classes, Udemy access, and regular team-building events.
About Scaleworks:
We are a rapidly growing organization committed to empowering businesses with innovative solutions. Our mission is to make marketing truly measurable, and we're seeking talented individuals like you to join our journey.
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