Customer Service Representative
2 tygodni temu
About the Role
We are seeking a highly skilled and motivated Customer Service Specialist to join our team at Edgewell Personal Care. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, processing orders, and ensuring compliance with internal procedures.
Key Responsibilities
- Process incoming customer orders via email and EDI
- Book invoices for customers
- Manage product availability via system database
- Monitor deliveries to customers
- Handle customer complaints and issues, liaising with colleagues or managers to find solutions
- Provide high-quality service, advice, and technical support to customers
- Maintain regular contact with customers via telephone and email
- Monitor stock orders and issue invoices and credit notes
- Prepare documents and reports for future reference
- Cooperate with carriers and warehouse companies
Requirements
- Experience in customer service or administration, ideally in FMCG consumer goods
- University degree
- Fluency in spoken and written English and Polish
- MS Office and SAP literacy
About Us
Edgewell Personal Care is a global consumer goods business with a portfolio of over 25 brands. We are a collaborative and diverse team that values our employees and provides opportunities for learning and development.
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