Aviation Customer Care Expert

5 dni temu


Katowice, Silesia, Polska TN Poland Pełny etat

We are a professional team working as an airline customer support specialist. Thanks to us, satisfied customers can enjoy a successful trip, and their difficult situations are solved by our qualified staff.

Join Us

Ryanair is Europe's most popular airline, with up to 142 million annual passengers, operating more than 2,400 flights a day and connecting 37 countries using a fleet of more than 450 aircraft. Another 200 Boeing 737 will join the fleet soon, allowing Ryanair to increase traffic even more.

We are a customer-centric organization that values diversity and inclusion. Our mission is to provide exceptional customer experiences while driving digital transformation for some of the world's biggest companies.

Responsibilities:

  • Assisting passengers, supporting them with travel difficulties and providing information via incoming calls/chat/e-mails on the following topics: baggage, booking tickets, rescheduling flights.

Requirements:

  • Knowledge of English (min. B2)
  • Ability to operate Windows operating system and MS Office package
  • Communication skills and attitude towards working with people
  • High personal culture and customer orientation
  • Commitment and motivation to work - together we can achieve more

Benefits:

  • Standard Labor Contract
  • Modern workplace in Katowice in multinational environment
  • Very attractive salary with performance bonuses and rewards
  • Fully-paid training prior to direct contact with customers
  • Training and development programs
  • Medical services and Private medical care, Group insurance program
  • Sports and leisure program, as well as My Benefit Cafeteria
  • A very dynamic and international work environment with plenty of career opportunities
  • Social activities, events and celebrations
  • Guaranteed hourly rate based on a civil contract
  • Flexible working days and hours
  • Substantive support of the leader at each stage of cooperation
  • Coaching to improve qualifications
  • Possibility of promotion in the company structure


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