Computer Systems Support Technician
4 dni temu
At Polpharma Biologics, we have expertise in cell line development, product and process development, clinical manufacturing, commercial scale production, and regulatory affairs.
Our goal is to develop innovative medicines that offer new hope to patients suffering from serious diseases, while maintaining a passionate and friendly workplace environment.
The IT Support Specialist plays a crucial role in resolving technical issues related to IT equipment, software, and infrastructure.
Main Responsibilities:- Processing user problem reports, initial prioritization, root cause analysis in the ServiceNow platform;
- Resolving user problems, IT equipment faults, or directing to the appropriate service/support group;
- Configuring hardware, software, and peripherals;
- Offering assistance with current issues (e.g. file recovery, granting access, starting systems);
- Maintaining documentation of IT systems used in the organization;
- Managing user accounts, groups, and computers in AD/AAD;
- Collaborating in IT projects as a team member;
- Managing the Microsoft Office 365 service;
- Managing remote software distribution and monitoring systems;
- Supporting IT Administrators in managing file servers, email, antivirus systems, application servers;
- Team collaboration and supporting other IT employees in their daily duties;
- User training in basic hardware and software functionalities.
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