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Customer Service Representative
1 tydzień temu
We are seeking a highly skilled Customer Service Representative to provide exceptional services to our customers, aligning with our company's vision and values.
This is an exciting opportunity to join our team and develop your skills within a dynamic and growing organization.
Main Responsibilities:
- Manage end-to-end cross-border sales orders in the ERP system, ensuring timely delivery, product substitutions, and accurate invoicing.
- Process return orders efficiently and effectively.
- Communicate proactively with customers through various channels.
- Resolve non-technical customer complaints in a timely and satisfactory manner.
- Sustain high-quality customer data management.
- Maintain close collaboration with the commercial organization on order-related matters.
Required Skills and Qualifications:
- Bachelor's or master's degree.
- Demonstrated analytical and problem-solving abilities.
- A minimum of 1 year of experience in Customer Service or a similar role is preferred.
- Excellent English language skills – both spoken and written.
- Pronounced Dutch language skills – both spoken and written.
- Proficiency in using Microsoft Office (Word, PowerPoint, Excel).
- Technical background would be advantageous.
- Highly motivated and proactive individual.
- Well-organized and detail-oriented professional.
- Friendly and open-minded team player able to work with minimal supervision.
- Ability to work under pressure.
What We Offer:
- An inspiring team environment located in Gdansk, Poland.
- A competitive salary with an annual bonus based on KPIs.
- Financing for private health care packages.
- Group insurance.
- Co-financing for Multisport card funding.
- Long holidays with extra pay.
- An international and non-corporate work environment.
- Access to Hempel Academy platform (e-learning and language courses).
Additional Information:
The Hempel Group is a leading supplier of industrial paints. Our Customer Service Department provides excellent customer care by serving as an essential interface between customers and internal stakeholders such as Sales, Supply Chain & Logistics, Finance, and Technical Services – from sales order processing to order fulfillment.
