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Customer Support Specialist with German Language Skills
2 tygodni temu
Genpact is a global professional services and solutions firm delivering outcomes that shape the future.
We are seeking a highly skilled Customer Support Specialist to join our Technical Support Department.
The successful candidate will provide administrative support to the field service and depot-based teams, interacting with customers in their local language.
Key responsibilities include:
- Coordinating all service-related activities, including service contract lifecycle management and work order management.
- Providing customer calls and e-mails intake in local language for all related activities.
- Collaborating efficiently with internal stakeholders, such as Regional Service Leaders and Coordinators, Customer Service, Finance, and Master Data.
- Administering systems supporting Services, including ServiceMax, SAP, and LOTS.
- Daily collaboration with third parties, including administration of reports and systems related to external tracking.
To be successful in this role, you should have:
- A proven experience in customer support, preferably in the medical service area.
- Team player skills, willing to act on behalf of the team.
- Pro-activity and autonomy.
- Positive and professional attitude.
- Excellent organizational skills.
- Strong customer orientation and problem-solving skills.
- Perfect knowledge of English and at least one additional language, such as German or Dutch.
