Technical Solutions Architect

8 godzin temu

Kraków, Lesser Poland Arista Networks Pełny etat
Job Title: Technical Solutions Architect

We are seeking a highly skilled Technical Solutions Architect to join our team at Arista Networks. As a Technical Solutions Architect, you will be responsible for providing technical expertise and support to our customers, ensuring their success with our products and solutions.

Key Responsibilities:

  • Respond to customer product inquiries via telephone or email.
  • Resolve customer concerns raised during installation, operation, maintenance or product application or compatibility issues.
  • Interpersonal skills and product knowledge and expertise are critical to responding to daily customer-centric activities.
  • Troubleshoot problems with hardware equipment and software applications and recommend corrective action.
  • Document customer communication and recurring technical issues to support product quality programs and product development.

Requirements:

  • Working knowledge of the networking industry, products, and protocols.
  • Minimum of 3+ years of hands-on experience and a combination of the designing, deploying, configuring, supporting, troubleshooting, debugging and administering of the following network protocols and technologies: AAA/RADIUS/TACACS, ACL, ARP, BGP (RFC 4271), DHCP, 1G/10G Ethernet (IEEE 802.3ab & IEEE 802.3ae) and other higher speed Ethernet interfaces, EVPN, IEEE 802.3x flow control and IEEE 802.1Qbb priority-based flow control, ICMP, IGMP, IPSec, IPv4 & IPv6, LACP, LLDP, MACSec, MPLS, NAT, OpenFlow, OSPFv2 and OSPFv3, PIM, QoS, Sflow, SNMP, STP/RSTP/MST (IEEE 802.1D), VARP, VRRP, VLAN (IEEE 802.1Q), VRF, VXLAN.
  • Experience with troubleshooting tools such as IXIA, tcpdump, and Wireshark (or similar packet generation and analysis tools) is highly desired.
  • A strong comfort level with Linux is highly desired.
  • Familiarity with programming/scripting (C++, Java, Python, Perl, JavaScript, shell)/ Cloud Environment/Automation a plus.

Desired Skills:

  • The ideal candidate possesses the ability to troubleshoot complex and dynamic customer environments while balancing the communications needs of each case.
  • A strong analytical mind is required, as is the ability to triage.
  • As we are continually releasing new features and products, a high aptitude for both learning and teaching are required.
  • Excellent written and verbal communication skills are a must, as is a collaborative approach.

Education:

  • Minimum education is a B.S or ideally an MS in a technical field (CS/EE preferred) or related.
  • Industry certifications are preferred. Prior TAC experience preferred.

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