Service Excellence Manager

2 dni temu


Centrum Kraków, Polska Antal Sp. z o.o. Pełny etat
Service Excellence Lead

Antal Sp. z o.o. is seeking a highly motivated individual to undertake the role of Service Excellence Lead in Enterprise Technology.

Key Responsibilities:
  • Drive adherence to operability standards and controls, promoting a proactive approach to Continual Service Improvement.
  • Engage with stakeholders to maintain visibility on service availability, operability metrics, risk appetite, incidents, and control effectiveness.
Key Skills:
  • Act as a conduit between the Technology team and Service Management Practice, ensuring operability requirements are prioritized throughout the development and operations lifecycle.
  • Oversee the effectiveness of controls to ensure compliance with Service Management and Infrastructure Build policies and standards.
  • Ensure an effective engagement process is in place that adds value to all target stakeholders.
  • Coordinate closely with Service Management Practice Process Leads to ensure their process execution remains fully aligned with the rest of the organization.
  • Collaborate across DevOps teams to ensure consistency and continuously improve Service Management Process execution.
  • Provide guidance and support to DevOps teams regarding Service Management Processes to balance speed to market with operability, stability, and availability.


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