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SIAM Product/Service Excellence Lead – Experience and Data

1 miesiąc temu

Kraków, Lesser Poland HITACHI ENERGY SERVICES SP. Z O.O. Pełny etat

About the Role

The Service Integration Department at HITACHI ENERGY SERVICES SP. Z O.O. is seeking a highly skilled and experienced professional to lead our product organization in delivering exceptional business outcomes. As a SIAM Product/Service Excellence Lead – Experience and Data, you will be responsible for streamlining operational workflows, fostering collaboration among products and teams, and championing best practices and frameworks.

Key Responsibilities

  • Improve, execute, and facilitate key product planning, delivery, operations, and review activities.
  • Empower cross-functional collaboration between product and other teams by establishing and operating processes and communicational frameworks.
  • Lead complex projects/programs, initiatives, and continuous improvement in the area of products and services offered by Experience and Data.
  • Identify, publish, and popularize best practices that elevate product owners, managers, and product team performance.
  • Stay on top of best practices, methodologies, and tools, and identify opportunities to streamline critical and routine tasks and processes in Product and Service Management.
  • Establish and monitor metrics and Key Performance Indicators (KPIs) to measure the effectiveness of our Product practices.

Your Background

  • Minimum 10 years of IT experience, with a high footprint and success track in coordination, excellence, management, and/or governance.
  • Excellent organizational skills with a natural ability to motivate people and achieve assigned goals.
  • A strong independent contributor able to deliver with limited supervision within agreed scope and to challenge the scope when justified by business requirements.
  • Understanding of corporate structures used to manage IT in corporate environments, deliver IT services, and manage enterprise IT platforms would be a high benefit.
  • Ability to work in Agile and/or DevOps environment.
  • ServiceNOW experience would be welcome.
  • Fluent written and spoken English is a must – all work is executed in a multinational team.