Digital and Data Lead Business Analyst

1 tydzień temu

Kraków, Lesser Poland Brown Brothers Harriman Pełny etat

About the Role:

Brown Brothers Harriman is seeking a Business Analyst to lead the usage analytics discipline in our Digital Product team, based in Krakow.

Key Responsibilities:

As a Lead Business Analyst, you will inform data-driven decision-making, mature the analytics program, and provide input to optimize our digital client experience. You will maintain and configure usage tracking mechanisms, validate results, explore the data to surface insights, and develop business analytical dashboards.

You will establish a program roadmap, manage priorities, collaborate with stakeholders on defining success metrics, and partner with technologists for implementation. The analyst will initiate, organize, and drive small/medium-sized projects or segments of large projects that address the goals of the program and deliver actionable insights.

Product Management:

  • Create and manage Adobe Analytics configurations, including dimensions, metrics, and event tracking to capture success metrics
  • Drive exploratory data analysis that marries qualitative assessment/research with quantitative supporting findings
  • Create and customize Qlik reports and dashboards to effectively communicate insights to stakeholders
  • Analyze and interpret Adobe Analytics data to identify trends, patterns, and opportunities for improving the digital client experience
  • Stay up-to-date with the latest Adobe Analytics features and best practices, and implement them as appropriate
  • Partner with product management, relationship, and client service stakeholders to identify critical metrics and build & support dashboards that deliver actionable insights
  • Perform ad hoc analysis to validate hypotheses, answer business questions, and support data-driven decision-making
  • Join multiple data sources to provide a holistic view of the customer journey
  • Explore innovative ways to search for relevant patterns, trends, and relationships amongst large data volumes that unearth unique insights

Project Management:

  • Manage projects and/or workstreams, applying project management processes to administer, organize, monitor, and control project activities
  • Liaise with project stakeholders, confirming project scope and deliverables
  • Coordinate and manage project tasks and deliverables
  • Administer project activities such as coordinating meetings, preparing documents, and capturing action items
  • Track and report project progress and risks to program management administrators

Leadership:

  • Actively participate in meetings, stakeholder workshops, training sessions, and product demonstrations
  • Take a collaborative approach to problem solving, developing a non-hierarchical culture of transparency, empathy, and trust
  • Model inclusive behaviors that demonstrate commitment to a workplace that values diversity of thought, background, and perspective

Requirements:

  • Bachelor's degree, relevant project or product management certifications a plus
  • 5+ years of business and technical experience with measuring digital engagement utilizing analytics tools (Adobe Analytics, Google Analytics)
  • Proven expertise in configuring and managing Usage Analytics platforms, including tag management, event tracking, custom dimensions, and data
  • Proven experience with BI tools such as Qlik, Tableau, or Power BI
  • Strong analytical and problem-solving skills
  • Ability to identify trends, patterns, and opportunities
  • Ability to translate complex data into digestible insights
  • Excellent verbal and written communication skills, including notable relationship building skills
  • Capable of leading meetings of peers, superiors, and subordinates and negotiating for desired outcomes
  • Collaborative and empathetic approach to engaging in a cross-functional and globally diverse environment
  • Understanding of limitations and controls required by data privacy regulations and firm ethics

About Us:

Brown Brothers Harriman is a global financial institution that values diversity and inclusion. We offer a collaborative environment, opportunities for growth and development, and a comprehensive benefits program. If you are a motivated and results-driven professional with a passion for data and analytics, we encourage you to apply for this exciting opportunity.

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