Digital and Data Lead Business Analyst

4 tygodni temu

Kraków, Lesser Poland Brown Brothers Harriman Pełny etat

At Brown Brothers Harriman, we're seeking a seasoned Business Analyst to lead our Digital Product team in Krakow. As a key member of our team, you'll be responsible for driving data-driven decision-making, maturing our analytics program, and providing insights to optimize our digital client experience.

As a Lead Business Analyst, you'll engage with the entire product lifecycle, from discovery to implementation, and collaborate with stakeholders across the organization. You'll have exposure to relationship management, client service, voice of client, product, and technology organization stakeholders.

Key responsibilities include:

  • Creating and managing Adobe Analytics configurations, including dimensions, metrics, and event tracking to capture success metrics
  • Driving exploratory data analysis that marries qualitative assessment/research with quantitative supporting findings
  • Creating and customizing Qlik reports and dashboards to effectively communicate insights to stakeholders
  • Analyzing and interpreting Adobe Analytics data to identify trends, patterns, and opportunities for improving the digital client experience
  • Partnering with product management, relationship, and client service stakeholders to identify critical metrics and build & support dashboards that deliver actionable insights
  • Performing ad hoc analysis to validate hypotheses, answer business questions, and support data-driven decision-making
  • Joining multiple data sources to provide a holistic view of the customer journey
  • Exploring innovative ways to search for relevant patterns, trends, and relationships amongst large data volumes that unearth unique insights

Requirements include:

  • Bachelor's degree, relevant project or product management certifications a plus
  • 5+ years of business and technical experience with measuring digital engagement utilizing analytics tools (Adobe Analytics, Google Analytics)
  • Proven expertise in configuring and managing Usage Analytics platforms, including tag management, event tracking, custom dimensions, and data
  • Proven experience with BI tools such as Qlik, Tableau, or Power BI
  • Strong analytical and problem-solving skills
  • Ability to identify trends, patterns, and opportunities
  • Ability to translate complex data into digestible insights
  • Excellent verbal and written communication skills, including notable relationship building skills
  • Capable of leading meetings of peers, superiors & subordinates and negotiate for desired outcomes
  • Collaborative and empathetic approach to engaging in a cross-functional and globally diverse environment
  • Understanding of limitations and controls required by data privacy regulations and firm ethics

We offer a collaborative environment that enables you to step outside your role to add value wherever you can. You will have direct access to clients, information, and experts across all business areas around the world. We encourage a culture of inclusion that values each employee's unique perspective.

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