SIAM Excellence Lead

3 tygodni temu

Kraków, Lesser Poland HITACHI ENERGY SERVICES SP. Z O.O. Pełny etat

Description

The Service Integration Department at Hitachi Energy Services Sp. Z o.o. is responsible for integrating multiple supplier services into a single, business-facing IT organization. The department strives to achieve strategic imperatives by using a responsive, product-centric organization and ensures the provision of outstanding and consistent IT services and user experiences. It owns the ServiceNow Platform and Service Management Process Framework, which are the core of a fit-for-purpose IT application and technology landscape. The department ensures effective governance and orchestration of service delivery in line with the Hitachi Energy IT Operating Model.

The Successful Candidate

Will drive the product organization to deliver stellar business outcomes by streamlining operational workflows, cooperation among products, and between product owners, their virtual squads, and other components of the delivery organization, including third-party vendors. The candidate will champion best practices and frameworks, shape the Experience and Data department, and contribute to achieving ambitious goals, particularly customer and employee satisfaction. This will involve creating and deploying industry benchmark SIAM services across IT (infrastructure, platform, and applications, and security services) and beyond, integrating support functions and business units.

Responsibilities:

  • Improve, execute, and facilitate key product planning, delivery, operations, and review activities.
  • Empower cross-functional collaboration between product and other teams in the organization by establishing and operating processes and communicational frameworks.
  • Lead complex projects/programs, initiatives, and continuous improvement in the area of products and services offered by Experience and Data.
  • Identify, publish, and popularize best practices that elevate product owners, managers, and product team performance. Ensure the adoption of standardized practices to ensure consistent execution and delivery quality.
  • Stay on top of best practices, methodologies, and tools and identify opportunities to streamline critical and routine tasks and processes in Product and Service Management.
  • Establish and monitor metrics and Key Performance Indicators (KPIs) to measure the effectiveness of our Product practices.

Your Background:

  • Min. 10 years and preferably 12 years of IT experience, with a high footprint and success track in coordination, excellence, management, and/or governance.
  • Excellent organizational skills with a natural ability to motivate people and achieve assigned goals.
  • A strong independent contributor able to deliver with limited supervision within agreed scope and to challenge the scope when justified by business requirements.
  • Understanding of corporate structures used to manage IT in corporate environments, deliver IT services, and manage enterprise IT platforms would be a high benefit.
  • Ability to work in Agile and/or DevOps environment.
  • ServiceNOW experience would be welcome.
  • Fluent written and spoken English is a must – all work is executed in a multinational team.

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