Technical Support Team Lead

4 tygodni temu

Kraków, Lesser Poland Iron Systems Pełny etat

Job Summary:

Iron Systems is seeking a highly skilled Technical Support Team Lead to join our team. As a Technical Support Team Lead, you will be responsible for managing a team of 20 to 30 agents, ensuring that the Service Desk team performs and adheres to standards of excellence and professionalism.

Key Responsibilities:

  • Manage a team of technical support agents, providing guidance and support to ensure excellent customer service.
  • Develop and implement processes to improve team performance, efficiency, and quality.
  • Monitor and track team performance, identifying areas for improvement and implementing corrective actions.
  • Collaborate with internal teams to resolve complex technical issues and provide timely and accurate solutions to customers.
  • Stay up-to-date with industry trends and developments, applying knowledge to improve team performance and customer satisfaction.

Requirements:

  • 7+ years of experience in technical support, with a strong background in managing teams and improving process efficiency.
  • Excellent communication and leadership skills, with the ability to motivate and guide team members.
  • Strong analytical and problem-solving skills, with the ability to identify and resolve complex technical issues.
  • Knowledge of Windows and Linux operating systems, as well as hardware and software troubleshooting.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.

  • Technical Support Team Lead

    4 tygodni temu

    Kraków, Lesser Poland Trimble Pełny etat

    At Trimble, we're looking for a Technical Support Team Lead to join our team. As a Technical Support Team Lead, you will be responsible for leading a team of technical support specialists, organizing tasks, and assisting in escalations and incorporating best practices in processes.Key Responsibilities:Lead a team of 10+ technical support...

  • Technical Support Team Lead

    1 miesiąc temu

    Kraków, Lesser Poland Iron Systems Pełny etat

    Job Title: Technical Support Team LeadIron Systems is seeking a highly skilled Technical Support Team Lead to join our team. As a Technical Support Team Lead, you will be responsible for managing a team of 20-30 agents, ensuring that the Service Desk team performs to the highest standards of excellence and professionalism.Key Responsibilities:Manage a team...

  • Technical Support Team Lead

    3 tygodni temu

    Kraków, Lesser Poland Trimble Pełny etat

    About This RoleWe are seeking a highly skilled Technical Support Team Lead to join our team. As a Technical Support Team Lead, you will be responsible for leading a team of technical support specialists, organizing tasks, and assisting in escalations and incorporating best practices in processes.Key ResponsibilitiesLeading the team of technical support...

  • Technical Support Team Lead

    4 tygodni temu

    Kraków, Lesser Poland Trimble Pełny etat

    At Trimble, we're committed to transformation and change. We rethink, reinvent, and rework ideas to get the job done right. As a Technical Support Team Lead, you'll lead a team of technical support specialists, organizing tasks and assisting in escalations. You'll contribute to team development strategy, including talent development and retention. You'll...

  • Technical Support Team Lead

    4 tygodni temu

    Kraków, Lesser Poland Trimble Pełny etat

    At Transporeon, we're looking for a Technical Support Team Lead to join our team. As a key member of our technical support team, you'll be responsible for leading a team of technical support specialists, organizing tasks, and assisting in escalations. You'll also contribute to our team development strategy, including talent development and retention of key...

  • Technical Support Team Lead

    3 tygodni temu

    Kraków, Lesser Poland Trimble Pełny etat

    At Trimble, we're looking for a Technical Support Team Lead to join our team. As a key member of our technical support team, you will be responsible for leading a team of technical support specialists, organizing tasks, and assisting in escalations. You will also contribute to our team development strategy, including talent development and retention of key...

  • Technical Support Team Lead

    4 tygodni temu

    Kraków, Lesser Poland Trimble Pełny etat

    At Trimble, we're looking for a skilled Technical Support Team Lead to join our team. As a key member of our technical support team, you'll be responsible for leading a team of technical support specialists, organizing tasks, and assisting in escalations and process improvements.Key Responsibilities:Lead a team of 10+ technical support specialists,...

  • Technical Support Team Lead

    4 tygodni temu

    Kraków, Lesser Poland Trimble Pełny etat

    At Trimble, we're looking for a talented Technical Support Team Lead to join our team. As a key member of our technical support team, you'll be responsible for leading a team of technical support specialists, organizing tasks, and assisting in escalations and process improvements.Key Responsibilities:Lead a team of 10+ technical support specialists,...

  • Technical Support Team Lead

    4 tygodni temu

    Kraków, Lesser Poland Iron Systems Pełny etat

    Job Summary:As a Technical Support Team Lead at Iron Systems, you will be responsible for managing a team of 20 to 30 agents, ensuring that the Service Desk team performs and adheres to standards of excellence and professionalism. You will develop and demonstrate an understanding of end-user and company needs, analyzing the performance of Service Desk...

  • Technical Support Team Lead

    3 dni temu

    Kraków, Lesser Poland Trimble Pełny etat

    Job DescriptionWe are seeking a highly skilled and experienced Senior Technical Support Manager to lead our team of technical support specialists. As a key member of our organization, you will be responsible for managing the day-to-day operations of the team, ensuring that our customers receive exceptional service and support.About the RoleThis is a senior...

  • Technical Support Team Lead

    2 tygodni temu

    Kraków, Lesser Poland Trimble Pełny etat

    At Trimble, we're on a mission to transform the way we work and live. As a key member of our Technical Support team, you'll play a vital role in driving this transformation forward.Key Responsibilities:Lead a team of technical support specialists, guiding them in their work and helping them to develop their skills and expertise.Contribute to the development...

  • Technical Support Team Lead

    4 tygodni temu

    Kraków, Lesser Poland WM Reply Pełny etat

    Job Title: Technical Support ManagerLocation: Hybrid working – Based in Kraków with the flexibility to work remotely.Help empower millions to achieve more by joining a world-class Microsoft consultancy.WM Reply are a global award-winning Microsoft consultancy. We work with the biggest names across all industries from Dyson to Sky and the Co-op Group. Our...

  • Technical Team Lead

    4 tygodni temu

    Kraków, Lesser Poland Motorola Solutions Pełny etat

    Job Title: Technical Team LeadJob Description:We are seeking a skilled Technical Team Lead to join our team at Motorola Solutions. As a Technical Team Lead, you will be responsible for leading a team of software developers and ensuring the successful delivery of cloud-based solutions.Key Responsibilities:Lead a team of software developers to design, develop,...

  • Technical Team Lead

    4 tygodni temu

    Kraków, Lesser Poland Motorola Solutions Pełny etat

    Job Title: Technical Team LeadJob Description:We are seeking a skilled Technical Team Lead to join our team at Motorola Solutions. As a Technical Team Lead, you will be responsible for leading a team of software developers in the design, development, and implementation of cloud-based solutions.Key Responsibilities:Lead a team of software developers in the...

  • Technical Team Lead

    4 tygodni temu

    Kraków, Lesser Poland Motorola Solutions Pełny etat

    Job Title: Technical Team LeadJob Description:We are seeking a Technical Team Lead to join our team at Motorola Solutions. As a Technical Team Lead, you will be responsible for leading a team of software developers and ensuring the successful delivery of cloud-based solutions.You will work closely with cross-functional teams to define and implement technical...

  • Technical Support Team Leader

    3 tygodni temu

    Kraków, Lesser Poland Iron Systems Pełny etat

    Job SummaryIron Systems seeks a seasoned Technical Support Team Leader to oversee a team of 20-30 agents. As a key member of our technical operations team, you will ensure that our service desk meets the highest standards of professionalism and excellence.Responsibilities• Manage a team of technical support agents to achieve exceptional service quality and...

  • Senior Technical Support Manager

    5 dni temu

    Kraków, Lesser Poland Iron Systems Pełny etat

    About Iron SystemsWe are a dynamic company looking for an experienced Senior Technical Support Manager to lead our team of technical experts. The ideal candidate will have a strong background in technical support and management, with a proven track record of driving success.

  • Software Team Lead

    1 miesiąc temu

    Kraków, Lesser Poland Etraveli AB Pełny etat

    About Etraveli ABWe are a travel tech company that's changing the way people travel. Our virtual interlining technology provides access to billions of travel itineraries by combining flights from different airline carriers. We take our customers from point A to B via C, at the lowest possible price.We pride ourselves on our performance-driven environment,...

  • Data Team Lead

    4 tygodni temu

    Kraków, Lesser Poland Underwriting Solutions Pełny etat

    Job Title: Data Team LeadJob Summary:We are seeking a Data Team Lead to support our team of actuaries and data analytics experts in creating innovative analytic products based on our unique database of over 21 billion records. The ideal candidate will have a strong background in data analysis and management, with experience in leading teams and communicating...

  • SAP Solution Delivery Team Lead: Technical Innovator

    5 dni temu

    Kraków, Lesser Poland CANPACK Pełny etat

    Job DescriptionAbout the Role:We are seeking a highly experienced SAP Solution Delivery Team Lead to join our dynamic team at CANPACK. This is an exciting opportunity for a seasoned professional to lead and manage a team of talented SAP experts, driving the implementation of SAP solutions across our global organization.About You:To be successful in this...